SAJ H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) error codes explained

What 83 SAJ H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) inverter & battery fault and error codes mean, in plain English, with safe checks you can do and when to call a licensed electrician.

Guide only. This information is a general guide taken from manufacturer documentation. All electrical work must be performed by a licensed electrician. Never open your inverter, battery or switchboard. If you see smoke, smell burning or see damage, keep clear and call 000.
CodeMessage & meaningModelType
1Fault
Master Relay Error

The equipment's self-checks found an internal problem (for example relays, measuring circuits, internal communication or power electronics). Some of these clear by themselves after a one-off event, but repeated alarms usually need a technician.

What you can do

  • Note the code, time and whether it clears by itself
  • If your installer showed you the owner shutdown/restart procedure from the manufacturer's manual (summarised at the top of this page), you may restart the system once. Do not open covers or touch cabling.
  • If the code returns or the system stays offline, call us. Internal faults are a warranty/technician job

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) · Guide only. All work must be done by a licensed electrician.

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) Inverter
2Fault
Master EEPROM Error

The equipment's self-checks found an internal problem (for example relays, measuring circuits, internal communication or power electronics). Some of these clear by themselves after a one-off event, but repeated alarms usually need a technician.

What you can do

  • Note the code, time and whether it clears by itself
  • If your installer showed you the owner shutdown/restart procedure from the manufacturer's manual (summarised at the top of this page), you may restart the system once. Do not open covers or touch cabling.
  • If the code returns or the system stays offline, call us. Internal faults are a warranty/technician job

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) · Guide only. All work must be done by a licensed electrician.

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) Inverter
3Warning
Master Temperature High Error

The inverter is running too hot, so it has reduced output or paused to protect itself.

What you can do

  • Make sure nothing is stacked against or in front of the inverter, and leave the manufacturer's clearances around it
  • Gently clear dust or leaves from the outside of the vents, without opening the unit or spraying water
  • Let it cool. It normally resumes by itself
  • If it keeps happening on mild days, call us

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) · Guide only. All work must be done by a licensed electrician.

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) Inverter
4Warning
Master Temperature Low Error

The inverter temperature is below its operating range.

What you can do

  • Wait for temperatures to rise. It should recover by itself
  • If it persists in normal weather, call us

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) · Guide only. All work must be done by a licensed electrician.

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) Inverter
5Fault
Lost Communication M<->S

The equipment's self-checks found an internal problem (for example relays, measuring circuits, internal communication or power electronics). Some of these clear by themselves after a one-off event, but repeated alarms usually need a technician.

What you can do

  • Note the code, time and whether it clears by itself
  • If your installer showed you the owner shutdown/restart procedure from the manufacturer's manual (summarised at the top of this page), you may restart the system once. Do not open covers or touch cabling.
  • If the code returns or the system stays offline, call us. Internal faults are a warranty/technician job

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) · Guide only. All work must be done by a licensed electrician.

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) Inverter
6Fault
GFCI Device Error

The equipment's self-checks found an internal problem (for example relays, measuring circuits, internal communication or power electronics). Some of these clear by themselves after a one-off event, but repeated alarms usually need a technician.

What you can do

  • Note the code, time and whether it clears by itself
  • If your installer showed you the owner shutdown/restart procedure from the manufacturer's manual (summarised at the top of this page), you may restart the system once. Do not open covers or touch cabling.
  • If the code returns or the system stays offline, call us. Internal faults are a warranty/technician job

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) · Guide only. All work must be done by a licensed electrician.

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) Inverter
7Fault
DCI Device Error

The equipment's self-checks found an internal problem (for example relays, measuring circuits, internal communication or power electronics). Some of these clear by themselves after a one-off event, but repeated alarms usually need a technician.

What you can do

  • Note the code, time and whether it clears by itself
  • If your installer showed you the owner shutdown/restart procedure from the manufacturer's manual (summarised at the top of this page), you may restart the system once. Do not open covers or touch cabling.
  • If the code returns or the system stays offline, call us. Internal faults are a warranty/technician job

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) · Guide only. All work must be done by a licensed electrician.

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) Inverter
8Fault
Current Sensor Error

The equipment's self-checks found an internal problem (for example relays, measuring circuits, internal communication or power electronics). Some of these clear by themselves after a one-off event, but repeated alarms usually need a technician.

What you can do

  • Note the code, time and whether it clears by itself
  • If your installer showed you the owner shutdown/restart procedure from the manufacturer's manual (summarised at the top of this page), you may restart the system once. Do not open covers or touch cabling.
  • If the code returns or the system stays offline, call us. Internal faults are a warranty/technician job

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) · Guide only. All work must be done by a licensed electrician.

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) Inverter
9Warning
Master Phase1 Voltage High

The mains voltage the inverter measured was outside the limits allowed for your network, so it disconnected or reduced output to protect the grid. This is usually a grid condition, not a faulty inverter.

What you can do

  • Wait. The inverter reconnects by itself once voltage is back within limits
  • Note the time of day it happens. If it happens most sunny days, tell us, because it may need a voltage check or a report to your network operator
  • Don't try to change grid protection settings yourself. In Australia they are set to AS/NZS 4777.2 and your network operator's requirements

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) · Guide only. All work must be done by a licensed electrician.

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) Inverter
10Warning
Master Phase1 Voltage Low

The mains voltage the inverter measured was outside the limits allowed for your network, so it disconnected or reduced output to protect the grid. This is usually a grid condition, not a faulty inverter.

What you can do

  • Wait. The inverter reconnects by itself once voltage is back within limits
  • Note the time of day it happens. If it happens most sunny days, tell us, because it may need a voltage check or a report to your network operator
  • Don't try to change grid protection settings yourself. In Australia they are set to AS/NZS 4777.2 and your network operator's requirements

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) · Guide only. All work must be done by a licensed electrician.

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) Inverter
11Warning
Master Phase2 Voltage High

The mains voltage the inverter measured was outside the limits allowed for your network, so it disconnected or reduced output to protect the grid. This is usually a grid condition, not a faulty inverter. (Phase 2/3 codes apply to three-phase models.)

What you can do

  • Wait. The inverter reconnects by itself once voltage is back within limits
  • Note the time of day it happens. If it happens most sunny days, tell us, because it may need a voltage check or a report to your network operator
  • Don't try to change grid protection settings yourself. In Australia they are set to AS/NZS 4777.2 and your network operator's requirements

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) · Guide only. All work must be done by a licensed electrician.

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) Inverter
12Warning
Master Phase2 Voltage Low

The mains voltage the inverter measured was outside the limits allowed for your network, so it disconnected or reduced output to protect the grid. This is usually a grid condition, not a faulty inverter. (Phase 2/3 codes apply to three-phase models.)

What you can do

  • Wait. The inverter reconnects by itself once voltage is back within limits
  • Note the time of day it happens. If it happens most sunny days, tell us, because it may need a voltage check or a report to your network operator
  • Don't try to change grid protection settings yourself. In Australia they are set to AS/NZS 4777.2 and your network operator's requirements

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) · Guide only. All work must be done by a licensed electrician.

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) Inverter
13Warning
Master Phase3 Voltage High

The mains voltage the inverter measured was outside the limits allowed for your network, so it disconnected or reduced output to protect the grid. This is usually a grid condition, not a faulty inverter. (Phase 2/3 codes apply to three-phase models.)

What you can do

  • Wait. The inverter reconnects by itself once voltage is back within limits
  • Note the time of day it happens. If it happens most sunny days, tell us, because it may need a voltage check or a report to your network operator
  • Don't try to change grid protection settings yourself. In Australia they are set to AS/NZS 4777.2 and your network operator's requirements

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) · Guide only. All work must be done by a licensed electrician.

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) Inverter
14Warning
Master Phase3 Voltage Low

The mains voltage the inverter measured was outside the limits allowed for your network, so it disconnected or reduced output to protect the grid. This is usually a grid condition, not a faulty inverter. (Phase 2/3 codes apply to three-phase models.)

What you can do

  • Wait. The inverter reconnects by itself once voltage is back within limits
  • Note the time of day it happens. If it happens most sunny days, tell us, because it may need a voltage check or a report to your network operator
  • Don't try to change grid protection settings yourself. In Australia they are set to AS/NZS 4777.2 and your network operator's requirements

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) · Guide only. All work must be done by a licensed electrician.

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) Inverter
15Warning
Grid Voltage 10Min High

The mains voltage the inverter measured was outside the limits allowed for your network, so it disconnected or reduced output to protect the grid. This is usually a grid condition, not a faulty inverter.

What you can do

  • Wait. The inverter reconnects by itself once voltage is back within limits
  • Note the time of day it happens. If it happens most sunny days, tell us, because it may need a voltage check or a report to your network operator
  • Don't try to change grid protection settings yourself. In Australia they are set to AS/NZS 4777.2 and your network operator's requirements

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) · Guide only. All work must be done by a licensed electrician.

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) Inverter
16Warning
OffGrid Output Voltage Low

The backup/EPS (off-grid) output is overloaded or abnormal, so the system has limited or switched off backup power.

What you can do

  • Switch off large appliances on backup circuits
  • Wait for the system to retry (some models lock out for a period after repeated overloads)
  • If it trips with only small loads on, or you suspect a short circuit, call an electrician

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) · Guide only. All work must be done by a licensed electrician.

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) Inverter
17Warning
OffGrid Output Short Circuit

The backup/EPS (off-grid) output is overloaded or abnormal, so the system has limited or switched off backup power.

What you can do

  • Switch off large appliances on backup circuits
  • Wait for the system to retry (some models lock out for a period after repeated overloads)
  • If it trips with only small loads on, or you suspect a short circuit, call an electrician

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) · Guide only. All work must be done by a licensed electrician.

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) Inverter
18Warning
Master Grid Frequency High

Grid frequency moved outside the allowed range, so the inverter disconnected or reduced output as the standards require.

What you can do

  • Wait for automatic reconnection
  • If it happens often, record the times and contact us

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) · Guide only. All work must be done by a licensed electrician.

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) Inverter
19Warning
Master Grid Frequency Low

Grid frequency moved outside the allowed range, so the inverter disconnected or reduced output as the standards require.

What you can do

  • Wait for automatic reconnection
  • If it happens often, record the times and contact us

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) · Guide only. All work must be done by a licensed electrician.

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) Inverter
21Fault
Phase1 DCV Error

The inverter detected too much DC current in its AC output, which the grid standards don't allow, so it disconnected.

What you can do

  • If it happened once and the system recovered, keep an eye on it
  • If it repeats, call us

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) · Guide only. All work must be done by a licensed electrician.

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) Inverter
22Fault
Phase2 DCV Error

The inverter detected too much DC current in its AC output, which the grid standards don't allow, so it disconnected. (Phase 2/3 codes apply to three-phase models.)

What you can do

  • If it happened once and the system recovered, keep an eye on it
  • If it repeats, call us

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) · Guide only. All work must be done by a licensed electrician.

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) Inverter
23Fault
Phase3 DCV Error

The inverter detected too much DC current in its AC output, which the grid standards don't allow, so it disconnected. (Phase 2/3 codes apply to three-phase models.)

What you can do

  • If it happened once and the system recovered, keep an eye on it
  • If it repeats, call us

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) · Guide only. All work must be done by a licensed electrician.

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) Inverter
24Warning
Master No Grid Error

The inverter cannot see a normal mains supply, so it has stopped exporting to the grid (and a hybrid system may switch to backup).

What you can do

  • Check whether the rest of the house (or your neighbours) has power, and check your network operator's outage map
  • Check the switchboard for a tripped solar supply main switch or inverter breaker. Only reset it once. If it trips again, leave it off and call an electrician
  • Wait. Once normal grid power is back, the inverter normally reconnects by itself after its safety checks (often a few minutes)
  • If grid power is normal but the alarm stays, call us

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) · Guide only. All work must be done by a licensed electrician.

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) Inverter
27Critical
GFCI Error

The inverter measured leakage (residual) current flowing to earth above its safety limit and disconnected. This can indicate damaged insulation somewhere in the system.

What you can do

  • Don't touch cabling or equipment
  • If it happens repeatedly, or together with an insulation/isolation alarm, call an electrician or us promptly

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) · Guide only. All work must be done by a licensed electrician.

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) Inverter
28Fault
Phase1 DCI Error

The inverter detected too much DC current in its AC output, which the grid standards don't allow, so it disconnected.

What you can do

  • If it happened once and the system recovered, keep an eye on it
  • If it repeats, call us

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) · Guide only. All work must be done by a licensed electrician.

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) Inverter
29Fault
Phase2 DCI Error

The inverter detected too much DC current in its AC output, which the grid standards don't allow, so it disconnected. (Phase 2/3 codes apply to three-phase models.)

What you can do

  • If it happened once and the system recovered, keep an eye on it
  • If it repeats, call us

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) · Guide only. All work must be done by a licensed electrician.

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) Inverter
30Fault
Phase3 DCI Error

The inverter detected too much DC current in its AC output, which the grid standards don't allow, so it disconnected. (Phase 2/3 codes apply to three-phase models.)

What you can do

  • If it happened once and the system recovered, keep an eye on it
  • If it repeats, call us

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) · Guide only. All work must be done by a licensed electrician.

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) Inverter
31Critical
ISO Error

Insulation resistance between the solar circuits and earth is too low. SAJ notes that on this model an earth fault alarm turns the LED ring red and shows error <31> in the eSAJ Home app.

What you can do

  • Do not touch panels, DC cables, rooftop isolators or the inverter's DC connectors
  • If it clears by itself after the weather dries out, still report it, because repeated alarms point to a developing fault
  • Book an electrician or call us. An insulation test needs specialist equipment
  • If you see smoke, burn marks or smell burning, keep clear and call 000

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) · Guide only. All work must be done by a licensed electrician.

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) Inverter
32Fault
Bus Voltage Balance Error

The equipment's self-checks found an internal problem (for example relays, measuring circuits, internal communication or power electronics). Some of these clear by themselves after a one-off event, but repeated alarms usually need a technician.

What you can do

  • Note the code, time and whether it clears by itself
  • If your installer showed you the owner shutdown/restart procedure from the manufacturer's manual (summarised at the top of this page), you may restart the system once. Do not open covers or touch cabling.
  • If the code returns or the system stays offline, call us. Internal faults are a warranty/technician job

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) · Guide only. All work must be done by a licensed electrician.

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) Inverter
33Fault
Master Bus Voltage High

The equipment's self-checks found an internal problem (for example relays, measuring circuits, internal communication or power electronics). Some of these clear by themselves after a one-off event, but repeated alarms usually need a technician.

What you can do

  • Note the code, time and whether it clears by itself
  • If your installer showed you the owner shutdown/restart procedure from the manufacturer's manual (summarised at the top of this page), you may restart the system once. Do not open covers or touch cabling.
  • If the code returns or the system stays offline, call us. Internal faults are a warranty/technician job

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) · Guide only. All work must be done by a licensed electrician.

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) Inverter
34Fault
Master Bus Voltage Low

The equipment's self-checks found an internal problem (for example relays, measuring circuits, internal communication or power electronics). Some of these clear by themselves after a one-off event, but repeated alarms usually need a technician.

What you can do

  • Note the code, time and whether it clears by itself
  • If your installer showed you the owner shutdown/restart procedure from the manufacturer's manual (summarised at the top of this page), you may restart the system once. Do not open covers or touch cabling.
  • If the code returns or the system stays offline, call us. Internal faults are a warranty/technician job

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) · Guide only. All work must be done by a licensed electrician.

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) Inverter
35Warning
Master Grid Phase Error

The inverter saw something abnormal about the grid supply (for example phase loss, imbalance, waveform distortion or loss of mains), so it disconnected as a safety measure.

What you can do

  • Check whether you have a partial power outage (some circuits or phases off)
  • Wait for automatic reconnection after the grid returns to normal
  • If it persists or started after electrical work, call us

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) · Guide only. All work must be done by a licensed electrician.

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) Inverter
36Fault
Master PV Voltage High Error

The DC voltage coming from the solar panels is higher than the inverter is rated for. Over-voltage can damage the inverter.

What you can do

  • Do not touch the DC isolator or cables unless the manufacturer's owner shutdown tells you to
  • Call us. The string design needs to be checked by a licensed installer

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) · Guide only. All work must be done by a licensed electrician.

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) Inverter
37Warning
Master Islanding Error

The inverter saw something abnormal about the grid supply (for example phase loss, imbalance, waveform distortion or loss of mains), so it disconnected as a safety measure.

What you can do

  • Check whether you have a partial power outage (some circuits or phases off)
  • Wait for automatic reconnection after the grid returns to normal
  • If it persists or started after electrical work, call us

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) · Guide only. All work must be done by a licensed electrician.

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) Inverter
38Fault
Master HW Bus Voltage High

The equipment's self-checks found an internal problem (for example relays, measuring circuits, internal communication or power electronics). Some of these clear by themselves after a one-off event, but repeated alarms usually need a technician.

What you can do

  • Note the code, time and whether it clears by itself
  • If your installer showed you the owner shutdown/restart procedure from the manufacturer's manual (summarised at the top of this page), you may restart the system once. Do not open covers or touch cabling.
  • If the code returns or the system stays offline, call us. Internal faults are a warranty/technician job

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) · Guide only. All work must be done by a licensed electrician.

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) Inverter
39Fault
Master HW PV Current High

The equipment's self-checks found an internal problem (for example relays, measuring circuits, internal communication or power electronics). Some of these clear by themselves after a one-off event, but repeated alarms usually need a technician.

What you can do

  • Note the code, time and whether it clears by itself
  • If your installer showed you the owner shutdown/restart procedure from the manufacturer's manual (summarised at the top of this page), you may restart the system once. Do not open covers or touch cabling.
  • If the code returns or the system stays offline, call us. Internal faults are a warranty/technician job

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) · Guide only. All work must be done by a licensed electrician.

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) Inverter
40Fault
Master Self-Test Failed

The equipment's self-checks found an internal problem (for example relays, measuring circuits, internal communication or power electronics). Some of these clear by themselves after a one-off event, but repeated alarms usually need a technician.

What you can do

  • Note the code, time and whether it clears by itself
  • If your installer showed you the owner shutdown/restart procedure from the manufacturer's manual (summarised at the top of this page), you may restart the system once. Do not open covers or touch cabling.
  • If the code returns or the system stays offline, call us. Internal faults are a warranty/technician job

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) · Guide only. All work must be done by a licensed electrician.

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) Inverter
41Fault
HW Inv Current High

The equipment's self-checks found an internal problem (for example relays, measuring circuits, internal communication or power electronics). Some of these clear by themselves after a one-off event, but repeated alarms usually need a technician.

What you can do

  • Note the code, time and whether it clears by itself
  • If your installer showed you the owner shutdown/restart procedure from the manufacturer's manual (summarised at the top of this page), you may restart the system once. Do not open covers or touch cabling.
  • If the code returns or the system stays offline, call us. Internal faults are a warranty/technician job

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) · Guide only. All work must be done by a licensed electrician.

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) Inverter
42Fault
Master AC SPD Error

A surge protection device (SPD) inside or connected to the inverter is reporting a fault, often after a lightning storm or grid surge.

What you can do

  • Don't open the inverter
  • Call us. SPDs must be replaced by a licensed electrician

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) · Guide only. All work must be done by a licensed electrician.

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) Inverter
43Fault
Master DC SPD Error

A surge protection device (SPD) inside or connected to the inverter is reporting a fault, often after a lightning storm or grid surge.

What you can do

  • Don't open the inverter
  • Call us. SPDs must be replaced by a licensed electrician

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) · Guide only. All work must be done by a licensed electrician.

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) Inverter
44Critical
Master Grid NE Voltage Error

The inverter detected a problem with the earth (protective earth/PE) or with the neutral-to-earth connection. A sound earth is essential for electrical safety.

What you can do

  • Do not touch the inverter, frames or cabling
  • Leave the system off if it has shut down. Call a licensed electrician or us to test the earthing

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) · Guide only. All work must be done by a licensed electrician.

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) Inverter
45Warning
Master Fan1 Error

A cooling fan isn't working properly, which can make the unit run hot and reduce output.

What you can do

  • From outside, check that nothing is blocking the vents
  • Don't open the unit
  • Call us to arrange a fan check or replacement

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) · Guide only. All work must be done by a licensed electrician.

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) Inverter
46Warning
Master Fan2 Error

A cooling fan isn't working properly, which can make the unit run hot and reduce output.

What you can do

  • From outside, check that nothing is blocking the vents
  • Don't open the unit
  • Call us to arrange a fan check or replacement

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) · Guide only. All work must be done by a licensed electrician.

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) Inverter
47Warning
Master Fan3 Error

A cooling fan isn't working properly, which can make the unit run hot and reduce output.

What you can do

  • From outside, check that nothing is blocking the vents
  • Don't open the unit
  • Call us to arrange a fan check or replacement

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) · Guide only. All work must be done by a licensed electrician.

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) Inverter
48Warning
Master Fan4 Error

A cooling fan isn't working properly, which can make the unit run hot and reduce output.

What you can do

  • From outside, check that nothing is blocking the vents
  • Don't open the unit
  • Call us to arrange a fan check or replacement

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) · Guide only. All work must be done by a licensed electrician.

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) Inverter
49Warning
Lost Communication between Master and Meter

The inverter isn't getting correct readings from its energy meter or current sensor (CT). This affects export limiting, battery charging and monitoring accuracy.

What you can do

  • Check the app. Generation may still be running normally
  • Don't open the switchboard
  • Call us to check the meter/CT wiring. If your system has an export limit, this needs fixing promptly

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) · Guide only. All work must be done by a licensed electrician.

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) Inverter
50Fault
Lost Communication between M<->S

The equipment's self-checks found an internal problem (for example relays, measuring circuits, internal communication or power electronics). Some of these clear by themselves after a one-off event, but repeated alarms usually need a technician.

What you can do

  • Note the code, time and whether it clears by itself
  • If your installer showed you the owner shutdown/restart procedure from the manufacturer's manual (summarised at the top of this page), you may restart the system once. Do not open covers or touch cabling.
  • If the code returns or the system stays offline, call us. Internal faults are a warranty/technician job

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) · Guide only. All work must be done by a licensed electrician.

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) Inverter
51Warning
Lost Communication between inverter and Grid Meter

The inverter isn't getting correct readings from its energy meter or current sensor (CT). This affects export limiting, battery charging and monitoring accuracy.

What you can do

  • Check the app. Generation may still be running normally
  • Don't open the switchboard
  • Call us to check the meter/CT wiring. If your system has an export limit, this needs fixing promptly

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) · Guide only. All work must be done by a licensed electrician.

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) Inverter
52Info
HMI EEPROM Error

A monitoring or communication accessory (Wi-Fi/4G/data logger, display or clock) is reporting a problem. This usually doesn't stop the system generating.

What you can do

  • Restart your home router and check it reaches the inverter location
  • If you changed router or Wi-Fi password, the dongle needs reconfiguring (see the manufacturer's app guide or ask us)
  • If generation looks normal but the alarm persists, call us

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) · Guide only. All work must be done by a licensed electrician.

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) Inverter
53Info
HMI RTC Error

A monitoring or communication accessory (Wi-Fi/4G/data logger, display or clock) is reporting a problem. This usually doesn't stop the system generating.

What you can do

  • Restart your home router and check it reaches the inverter location
  • If you changed router or Wi-Fi password, the dongle needs reconfiguring (see the manufacturer's app guide or ask us)
  • If generation looks normal but the alarm persists, call us

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) · Guide only. All work must be done by a licensed electrician.

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) Inverter
54Fault
BMS Device Error

The battery management system has reported a problem with battery voltage, current, cells or internal hardware and has limited or stopped battery operation.

What you can do

  • Do not open the battery or touch its terminals
  • Note the exact alarm text and time from the app
  • Call us. Battery faults should be handled by the installer or manufacturer

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) · Guide only. All work must be done by a licensed electrician.

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) Inverter
55Fault
BMS Lost.Conn

The inverter and battery (or parts inside the battery) have stopped talking to each other, so the battery may stop charging or discharging.

What you can do

  • Check the battery's indicator lights and your monitoring app for other alarms
  • Don't unplug or re-plug cables yourself
  • Call us if it does not clear within a few hours

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) · Guide only. All work must be done by a licensed electrician.

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) Inverter
56Warning
CT Device Err

The inverter isn't getting correct readings from its energy meter or current sensor (CT). This affects export limiting, battery charging and monitoring accuracy.

What you can do

  • Check the app. Generation may still be running normally
  • Don't open the switchboard
  • Call us to check the meter/CT wiring. If your system has an export limit, this needs fixing promptly

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) · Guide only. All work must be done by a licensed electrician.

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) Inverter
57Fault
AFCI Lost Com.Err

The equipment's self-checks found an internal problem (for example relays, measuring circuits, internal communication or power electronics). Some of these clear by themselves after a one-off event, but repeated alarms usually need a technician.

What you can do

  • Note the code, time and whether it clears by itself
  • If your installer showed you the owner shutdown/restart procedure from the manufacturer's manual (summarised at the top of this page), you may restart the system once. Do not open covers or touch cabling.
  • If the code returns or the system stays offline, call us. Internal faults are a warranty/technician job

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) · Guide only. All work must be done by a licensed electrician.

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) Inverter
59Warning
Lost communication between inverter and PV Meter

The inverter isn't getting correct readings from its energy meter or current sensor (CT). This affects export limiting, battery charging and monitoring accuracy.

What you can do

  • Check the app. Generation may still be running normally
  • Don't open the switchboard
  • Call us to check the meter/CT wiring. If your system has an export limit, this needs fixing promptly

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) · Guide only. All work must be done by a licensed electrician.

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) Inverter
61Warning
Slave Phase1 Voltage High

The mains voltage the inverter measured was outside the limits allowed for your network, so it disconnected or reduced output to protect the grid. This is usually a grid condition, not a faulty inverter. ("Slave" refers to the inverter's secondary/redundant monitoring processor.)

What you can do

  • Wait. The inverter reconnects by itself once voltage is back within limits
  • Note the time of day it happens. If it happens most sunny days, tell us, because it may need a voltage check or a report to your network operator
  • Don't try to change grid protection settings yourself. In Australia they are set to AS/NZS 4777.2 and your network operator's requirements

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) · Guide only. All work must be done by a licensed electrician.

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) Inverter
62Warning
Slave Phase1 Voltage Low

The mains voltage the inverter measured was outside the limits allowed for your network, so it disconnected or reduced output to protect the grid. This is usually a grid condition, not a faulty inverter. ("Slave" refers to the inverter's secondary/redundant monitoring processor.)

What you can do

  • Wait. The inverter reconnects by itself once voltage is back within limits
  • Note the time of day it happens. If it happens most sunny days, tell us, because it may need a voltage check or a report to your network operator
  • Don't try to change grid protection settings yourself. In Australia they are set to AS/NZS 4777.2 and your network operator's requirements

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) · Guide only. All work must be done by a licensed electrician.

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) Inverter
63Warning
Slave Phase2 Voltage High

The mains voltage the inverter measured was outside the limits allowed for your network, so it disconnected or reduced output to protect the grid. This is usually a grid condition, not a faulty inverter. (Phase 2/3 codes apply to three-phase models.) ("Slave" refers to the inverter's secondary/redundant monitoring processor.)

What you can do

  • Wait. The inverter reconnects by itself once voltage is back within limits
  • Note the time of day it happens. If it happens most sunny days, tell us, because it may need a voltage check or a report to your network operator
  • Don't try to change grid protection settings yourself. In Australia they are set to AS/NZS 4777.2 and your network operator's requirements

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) · Guide only. All work must be done by a licensed electrician.

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) Inverter
64Warning
Slave Phase2 Voltage Low

The mains voltage the inverter measured was outside the limits allowed for your network, so it disconnected or reduced output to protect the grid. This is usually a grid condition, not a faulty inverter. (Phase 2/3 codes apply to three-phase models.) ("Slave" refers to the inverter's secondary/redundant monitoring processor.)

What you can do

  • Wait. The inverter reconnects by itself once voltage is back within limits
  • Note the time of day it happens. If it happens most sunny days, tell us, because it may need a voltage check or a report to your network operator
  • Don't try to change grid protection settings yourself. In Australia they are set to AS/NZS 4777.2 and your network operator's requirements

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) · Guide only. All work must be done by a licensed electrician.

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) Inverter
65Warning
Slave Phase3 Voltage High

The mains voltage the inverter measured was outside the limits allowed for your network, so it disconnected or reduced output to protect the grid. This is usually a grid condition, not a faulty inverter. (Phase 2/3 codes apply to three-phase models.) ("Slave" refers to the inverter's secondary/redundant monitoring processor.)

What you can do

  • Wait. The inverter reconnects by itself once voltage is back within limits
  • Note the time of day it happens. If it happens most sunny days, tell us, because it may need a voltage check or a report to your network operator
  • Don't try to change grid protection settings yourself. In Australia they are set to AS/NZS 4777.2 and your network operator's requirements

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) · Guide only. All work must be done by a licensed electrician.

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) Inverter
66Warning
Slave Phase3 Voltage Low

The mains voltage the inverter measured was outside the limits allowed for your network, so it disconnected or reduced output to protect the grid. This is usually a grid condition, not a faulty inverter. (Phase 2/3 codes apply to three-phase models.) ("Slave" refers to the inverter's secondary/redundant monitoring processor.)

What you can do

  • Wait. The inverter reconnects by itself once voltage is back within limits
  • Note the time of day it happens. If it happens most sunny days, tell us, because it may need a voltage check or a report to your network operator
  • Don't try to change grid protection settings yourself. In Australia they are set to AS/NZS 4777.2 and your network operator's requirements

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) · Guide only. All work must be done by a licensed electrician.

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) Inverter
67Warning
Slave Frequency High

Grid frequency moved outside the allowed range, so the inverter disconnected or reduced output as the standards require. ("Slave" refers to the inverter's secondary/redundant monitoring processor.)

What you can do

  • Wait for automatic reconnection
  • If it happens often, record the times and contact us

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) · Guide only. All work must be done by a licensed electrician.

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) Inverter
68Warning
Slave Frequency Low

Grid frequency moved outside the allowed range, so the inverter disconnected or reduced output as the standards require. ("Slave" refers to the inverter's secondary/redundant monitoring processor.)

What you can do

  • Wait for automatic reconnection
  • If it happens often, record the times and contact us

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) · Guide only. All work must be done by a licensed electrician.

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) Inverter
73Warning
Slave No Grid Error

The inverter cannot see a normal mains supply, so it has stopped exporting to the grid (and a hybrid system may switch to backup). ("Slave" refers to the inverter's secondary/redundant monitoring processor.)

What you can do

  • Check whether the rest of the house (or your neighbours) has power, and check your network operator's outage map
  • Check the switchboard for a tripped solar supply main switch or inverter breaker. Only reset it once. If it trips again, leave it off and call an electrician
  • Wait. Once normal grid power is back, the inverter normally reconnects by itself after its safety checks (often a few minutes)
  • If grid power is normal but the alarm stays, call us

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) · Guide only. All work must be done by a licensed electrician.

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) Inverter
74Fault
Slave PV Input Mode Error

There is a firmware, model or configuration mismatch between parts of the system, so it can't run normally. ("Slave" refers to the inverter's secondary/redundant monitoring processor.)

What you can do

  • Don't try to reflash firmware yourself unless the manufacturer's app tells you to and it's an owner function
  • Call us. We can arrange a firmware update or reconfiguration with the manufacturer

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) · Guide only. All work must be done by a licensed electrician.

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) Inverter
75Fault
Slave HW PV Curr High

The equipment's self-checks found an internal problem (for example relays, measuring circuits, internal communication or power electronics). Some of these clear by themselves after a one-off event, but repeated alarms usually need a technician. ("Slave" refers to the inverter's secondary/redundant monitoring processor.)

What you can do

  • Note the code, time and whether it clears by itself
  • If your installer showed you the owner shutdown/restart procedure from the manufacturer's manual (summarised at the top of this page), you may restart the system once. Do not open covers or touch cabling.
  • If the code returns or the system stays offline, call us. Internal faults are a warranty/technician job

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) · Guide only. All work must be done by a licensed electrician.

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) Inverter
76Fault
Slave PV Voltage High Error

The DC voltage coming from the solar panels is higher than the inverter is rated for. Over-voltage can damage the inverter. ("Slave" refers to the inverter's secondary/redundant monitoring processor.)

What you can do

  • Do not touch the DC isolator or cables unless the manufacturer's owner shutdown tells you to
  • Call us. The string design needs to be checked by a licensed installer

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) · Guide only. All work must be done by a licensed electrician.

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) Inverter
77Fault
Slave HW Bus Volt High

The equipment's self-checks found an internal problem (for example relays, measuring circuits, internal communication or power electronics). Some of these clear by themselves after a one-off event, but repeated alarms usually need a technician. ("Slave" refers to the inverter's secondary/redundant monitoring processor.)

What you can do

  • Note the code, time and whether it clears by itself
  • If your installer showed you the owner shutdown/restart procedure from the manufacturer's manual (summarised at the top of this page), you may restart the system once. Do not open covers or touch cabling.
  • If the code returns or the system stays offline, call us. Internal faults are a warranty/technician job

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) · Guide only. All work must be done by a licensed electrician.

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) Inverter
81Fault
Lost Communication D<->C

The equipment's self-checks found an internal problem (for example relays, measuring circuits, internal communication or power electronics). Some of these clear by themselves after a one-off event, but repeated alarms usually need a technician.

What you can do

  • Note the code, time and whether it clears by itself
  • If your installer showed you the owner shutdown/restart procedure from the manufacturer's manual (summarised at the top of this page), you may restart the system once. Do not open covers or touch cabling.
  • If the code returns or the system stays offline, call us. Internal faults are a warranty/technician job

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) · Guide only. All work must be done by a licensed electrician.

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) Inverter
83Fault
Master Arc Device Error

The equipment's self-checks found an internal problem (for example relays, measuring circuits, internal communication or power electronics). Some of these clear by themselves after a one-off event, but repeated alarms usually need a technician.

What you can do

  • Note the code, time and whether it clears by itself
  • If your installer showed you the owner shutdown/restart procedure from the manufacturer's manual (summarised at the top of this page), you may restart the system once. Do not open covers or touch cabling.
  • If the code returns or the system stays offline, call us. Internal faults are a warranty/technician job

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) · Guide only. All work must be done by a licensed electrician.

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) Inverter
84Fault
Master PV Mode Error

There is a firmware, model or configuration mismatch between parts of the system, so it can't run normally.

What you can do

  • Don't try to reflash firmware yourself unless the manufacturer's app tells you to and it's an owner function
  • Call us. We can arrange a firmware update or reconfiguration with the manufacturer

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) · Guide only. All work must be done by a licensed electrician.

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) Inverter
85Fault
Authority expires

The inverter reports that an authorisation/licence period has expired. SAJ gives no further detail. This code appears in the three-phase H2-T2 AU manual, not in the single-phase S2 list.

What you can do

  • Call us. We will check with SAJ

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) · Guide only. All work must be done by a licensed electrician.

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) Inverter
86Info
DRM0 Error

The DRM0 (demand response mode 0) input has been activated or its wiring/link is open. DRM0 tells the inverter to disconnect from the grid.

What you can do

  • Check with us whether a demand-response device is fitted at your site
  • Call us. The DRM connection is installer wiring

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) · Guide only. All work must be done by a licensed electrician.

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) Inverter
87Critical
Master Arc Error

The inverter's arc-fault detection has picked up a pattern that looks like electrical arcing on the DC (solar) side, which can be a fire risk. The inverter shuts down DC power flow as a precaution.

What you can do

  • Do not reset it repeatedly and do not touch DC cables or isolators
  • If you see smoke or flames or smell burning, keep clear and call 000
  • Call us or a licensed electrician to inspect the DC wiring before the system is restarted

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) · Guide only. All work must be done by a licensed electrician.

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) Inverter
88Fault
Master SW PV Current High

The equipment's self-checks found an internal problem (for example relays, measuring circuits, internal communication or power electronics). Some of these clear by themselves after a one-off event, but repeated alarms usually need a technician.

What you can do

  • Note the code, time and whether it clears by itself
  • If your installer showed you the owner shutdown/restart procedure from the manufacturer's manual (summarised at the top of this page), you may restart the system once. Do not open covers or touch cabling.
  • If the code returns or the system stays offline, call us. Internal faults are a warranty/technician job

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) · Guide only. All work must be done by a licensed electrician.

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) Inverter
89Fault
Battery Voltage High

The battery management system has reported a problem with battery voltage, current, cells or internal hardware and has limited or stopped battery operation.

What you can do

  • Do not open the battery or touch its terminals
  • Note the exact alarm text and time from the app
  • Call us. Battery faults should be handled by the installer or manufacturer

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) · Guide only. All work must be done by a licensed electrician.

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) Inverter
90Fault
Battery Current High

The battery management system has reported a problem with battery voltage, current, cells or internal hardware and has limited or stopped battery operation.

What you can do

  • Do not open the battery or touch its terminals
  • Note the exact alarm text and time from the app
  • Call us. Battery faults should be handled by the installer or manufacturer

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) · Guide only. All work must be done by a licensed electrician.

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) Inverter
91Fault
Battery Charge Voltage High

The battery management system has reported a problem with battery voltage, current, cells or internal hardware and has limited or stopped battery operation.

What you can do

  • Do not open the battery or touch its terminals
  • Note the exact alarm text and time from the app
  • Call us. Battery faults should be handled by the installer or manufacturer

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) · Guide only. All work must be done by a licensed electrician.

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) Inverter
92Warning
Battery OverLoad

The backup/EPS (off-grid) output is overloaded or abnormal, so the system has limited or switched off backup power.

What you can do

  • Switch off large appliances on backup circuits
  • Wait for the system to retry (some models lock out for a period after repeated overloads)
  • If it trips with only small loads on, or you suspect a short circuit, call an electrician

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) · Guide only. All work must be done by a licensed electrician.

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) Inverter
93Fault
Battery SoftConnet TimeOut

The battery management system has reported a problem with battery voltage, current, cells or internal hardware and has limited or stopped battery operation.

What you can do

  • Do not open the battery or touch its terminals
  • Note the exact alarm text and time from the app
  • Call us. Battery faults should be handled by the installer or manufacturer

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) · Guide only. All work must be done by a licensed electrician.

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) Inverter
94Warning
Output OverLoad

The backup/EPS (off-grid) output is overloaded or abnormal, so the system has limited or switched off backup power.

What you can do

  • Switch off large appliances on backup circuits
  • Wait for the system to retry (some models lock out for a period after repeated overloads)
  • If it trips with only small loads on, or you suspect a short circuit, call an electrician

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) · Guide only. All work must be done by a licensed electrician.

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) Inverter
95Fault
Battery Open Circuit Error

The inverter and battery (or parts inside the battery) have stopped talking to each other, so the battery may stop charging or discharging.

What you can do

  • Check the battery's indicator lights and your monitoring app for other alarms
  • Don't unplug or re-plug cables yourself
  • Call us if it does not clear within a few hours

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) · Guide only. All work must be done by a licensed electrician.

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) Inverter
96Info
Battery Discharge Voltage Low

The battery's state of charge or voltage is low, so the system has stopped discharging it to protect the cells.

What you can do

  • Allow it to recharge from solar (or the grid, if your settings allow)
  • Check the app for other alarms that could be stopping charging
  • If it stays low for days in good sun, call us. Batteries left flat for long periods can be damaged

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) · Guide only. All work must be done by a licensed electrician.

H2 hybrid series (H2-S2 single-phase / H2-T2 three-phase, AU) Inverter

Need help with this fault?

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Total Solar can help: our licensed electricians install and service systems. Based in Ellenbrook, WA, with Victoria and Queensland also available.

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Sources

Meanings are summarised from these manufacturer documents. Check your own model's manual, as codes vary between models and firmware versions.

SAJ is a trademark of its owner. Total Solar is not affiliated with the manufacturer unless stated. All fault code guides

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