1300 209 503 Get a Quote

Inverter Wi-Fi setup guides

Step-by-step Wi-Fi setup and reset instructions, written by our team, for 66 inverter and battery brands, plus a safe checklist to get your system back online.

Can't get it online? Request a service visit Get a free quote

Reconnect checklist · Shutdown & restart · Brands A–Z

Can't get it online? A licensed electrician can reconnect your system and check it's running properly.

Request a service visit Get a free quote Call 1300 209 503

Reconnect your inverter to Wi-Fi: safe checklist

Before you start. Every step below is done from your phone, your router or by looking at the inverter screen. Do not open the inverter, battery or switchboard, do not touch cables or isolators other than as your manufacturer's owner guide allows, and never work on the system in wet weather. If you see smoke, smell burning or see damage, keep clear and call 000. Anything beyond these steps is work for a licensed electrician.
  1. Check the inverter is producing. In daylight, look at the inverter screen or status light. If it shows a fault code, look up the code first; a Wi-Fi fix won't clear a fault.
  2. Check your home Wi-Fi. Make sure the router is on and the internet works on your phone near the inverter. Most inverter dongles only use the 2.4 GHz band.
  3. Did anything change? A new router, new Wi-Fi name or new password is the most common cause. The dongle needs to be given the new details.
  4. Restart the router. Turn it off for 30 seconds, then back on, and wait 10 minutes for the dongle to reconnect.
  5. Look at the dongle light. Note the colour and blink pattern on the Wi-Fi stick and compare it with the manufacturer's guide below.
  6. Re-run the app's network setup. Open the brand's monitoring app, use its Wi-Fi or network configuration option and enter your Wi-Fi name and password exactly (they are case-sensitive).
  7. Check signal strength. If the router is far from the inverter, a Wi-Fi extender near the inverter often fixes drop-outs.
  8. Still offline after 24 hours? Request a service visit and we'll get it back online.

Shutdown & restart (owner-safe)

Any system: shut down

  1. Follow the shutdown label at your switchboard or inverter if there is one.
  2. At the switchboard, switch off the solar supply main switch (often labelled "Inverter" or "Solar").
  3. If there is an AC isolator next to the inverter, switch it off.
  4. Wait for the inverter display or lights to go off.

Any system: restart

  1. Switch the AC isolator at the inverter back on (if fitted).
  2. Switch the solar supply main switch back on at the switchboard.
  3. Wait a few minutes. The inverter checks the grid before it reconnects.
  4. If a breaker trips again, leave it off and request a service visit.

Steps by brand

FoxESS · Alpha ESS · Growatt · GoodWe · Sigenergy · SAJ · Afore · APsystems · Delta · Deye · Dyness · EcoFlow · Enphase · FIMER (ABB) · Fronius · GivEnergy · Hiconics · Hinen · Hoymiles · Huawei · Hypontech · iStore · Kehua · Koyoe · Livoltek · LuxPower · Redback · RedEarth · Selectronic · Sinexcel · SMA · Sofar · SolarEdge · SolaX · Solinteg · Solis · Solplanet (AISWEI) · sonnen · Sungrow · Sunsynk · Sunways · Tesla Powerwall · Victron · Weiheng (TIANWU) · Yinergy · Zeversolar

FoxESS shutdown & restart We install this brand

Shut down

  1. In the inverter settings (display or FoxCloud app), set START / STOP to Stop.
  2. At the switchboard, switch off the solar supply main switch (labelled Inverter or Solar).
  3. If your system has a separate backup (EPS) supply switch, switch that off too.
  4. If the system needs to be fully isolated (DC isolators, battery breakers or battery switches), a licensed electrician does this.
  5. Wait about 5 minutes before switching anything back on.

Restart

  1. At the switchboard, switch the solar supply main switch back on (and the backup supply switch, if you have one).
  2. In the inverter settings, set START / STOP to Start (the display may ask for the default settings password shown in your manual).
  3. Check the app shows the system running normally. If a breaker trips again, leave it off and request a service visit.

Steps written by Total Solar from: FoxESS KH/KA User Manual (AU); FoxESS H3/AC3 User Manual.

Alpha ESS shutdown & restart We install this brand

Shut down

  1. At the switchboard, switch off the backup (EPS) supply switch for the inverter.
  2. At the switchboard, switch off the solar supply main switch (labelled Inverter or Solar).
  3. If the system needs to be fully isolated (DC isolators, battery breakers or battery switches), a licensed electrician does this.

Restart

  1. Alpha ESS systems restart from the battery side first, so a licensed electrician does the restart if the battery was switched off.
  2. If only the AC switches were turned off, switch the solar supply main switch and backup switch back on at the switchboard.
  3. Check the app shows the system running normally. If a breaker trips again, leave it off and request a service visit.

Steps written by Total Solar from: Alpha ESS SMILE5 IOM Manual; Alpha ESS SMILE-G3 AU IOM Manual.

Growatt shutdown & restart We install this brand

Shut down

  1. At the switchboard, switch off the solar supply main switch (labelled Inverter or Solar).
  2. If your system has a separate backup (EPS) supply switch, switch that off too.
  3. If the system needs to be fully isolated (DC isolators, battery breakers or battery switches), a licensed electrician does this.
  4. Wait about 5 minutes before switching anything back on.

Restart

  1. At the switchboard, switch the solar supply main switch back on (and the backup supply switch, if you have one).
  2. Wait for the inverter light to turn green. That means it has started.
  3. Check the app shows the system running normally. If a breaker trips again, leave it off and request a service visit.

Steps written by Total Solar from: Growatt SPH 4-10KTL3 BH-UP User Manual (distributor copy); Growatt MIN 7000-10000TL-X2 Manual.

GoodWe shutdown & restart We install this brand

Shut down

  1. At the switchboard, switch off the solar supply main switch (labelled Inverter or Solar).
  2. Switch off the backup (BACK-UP) supply switch, if your system has one.
  3. If the system needs to be fully isolated (DC isolators, battery breakers or battery switches), a licensed electrician does this.

Restart

  1. GoodWe restarts with the AC side first: switch the solar supply main switch back on, then the backup supply switch.
  2. If a licensed electrician isolated the battery or DC side, they switch those back on.
  3. Check the app shows the system running normally. If a breaker trips again, leave it off and request a service visit.

Steps written by Total Solar from: GoodWe EH User Manual; GoodWe ET 15-30kW User Manual (AU).

Sigenergy shutdown & restart We install this brand

Shut down

  1. Power the system off in the mySigen app (Settings), or press and hold the ON/OFF button on the unit for more than 3 seconds.
  2. At the switchboard, switch off the switch that supplies the system (in the backup distribution board).
  3. If the system needs to be fully isolated (DC isolators, battery breakers or battery switches), a licensed electrician does this.
  4. Wait until all the lights on the unit are off.

Restart

  1. At the switchboard, switch the supply to the system back on.
  2. If a licensed electrician turned off the DC switch, they switch it back on first.
  3. Power the system on in the mySigen app, or with the ON/OFF button.
  4. Check the app shows the system running normally. If a breaker trips again, leave it off and request a service visit.

Steps written by Total Solar from: Sigenergy SigenStor 5T-30T User Manual; Sigenergy SigenStor Home User Manual (AU).

SAJ shutdown & restart We install this brand

Shut down

  1. Press the START button on the inverter to turn it off. In an emergency this powers the system off straight away.
  2. At the switchboard, switch off the solar supply main switch (labelled Inverter or Solar).
  3. Switch off the load/backup supply switch, if your system has one.
  4. If the system needs to be fully isolated (DC isolators, battery breakers or battery switches), a licensed electrician does this.

Restart

  1. At the switchboard, switch the solar supply main switch back on (and the backup supply switch, if you have one).
  2. Press the START button on the inverter to start the system again.
  3. Check the app shows the system running normally. If a breaker trips again, leave it off and request a service visit.

Steps written by Total Solar from: SAJ H2 8K-20K LT2 User Manual; SAJ H2 3K-6K LS2-S User Manual.

Afore shutdown & restart

Shut down

  1. At the switchboard, switch off the solar supply main switch (labelled Inverter or Solar).
  2. If your system has a separate backup (EPS) supply switch, switch that off too.
  3. If the system needs to be fully isolated (DC isolators, battery breakers or battery switches), a licensed electrician does this.
  4. Wait about 5 minutes before switching anything back on.

Restart

  1. At the switchboard, switch the solar supply main switch back on (and the backup supply switch, if you have one).
  2. Check the app shows the system running normally. If a breaker trips again, leave it off and request a service visit.

Steps written by Total Solar from: Afore Three Phase Hybrid 3-30kW Manual.

APsystems shutdown & restart

Shut down

  1. Microinverters: at the switchboard, switch off the solar circuit breaker. The AC side must always be switched off first.
  2. Never unplug panel cables. That's work for a licensed electrician.

Restart

  1. Switch the solar circuit breaker back on. The microinverters start by themselves after a few minutes.
  2. Check the app shows the system running normally. If a breaker trips again, leave it off and request a service visit.

Steps written by Total Solar from: APsystems DS3 APAC User Manual.

Delta shutdown & restart

Shut down

  1. Turn off the solar supply main switch (Inverter Supply) at the switchboard, or the AC isolator next to the inverter.
  2. If the system needs to be fully isolated (DC isolators, battery breakers or battery switches), a licensed electrician does this.

Restart

  1. Switch the AC isolator and the solar supply main switch back on.
  2. Check the app shows the system running normally. If a breaker trips again, leave it off and request a service visit.

Steps written by Total Solar from: Delta H5A_222 User Manual.

Deye shutdown & restart

Shut down

  1. At the switchboard, switch off the solar supply main switch (labelled Inverter or Solar).
  2. Switch off the load and generator supply switches, if fitted.
  3. Press the inverter's ON/OFF button to turn it off.
  4. If the system needs to be fully isolated (DC isolators, battery breakers or battery switches), a licensed electrician does this.

Restart

  1. At the switchboard, switch the solar supply main switch back on (and the backup supply switch, if you have one).
  2. Press the inverter's ON/OFF button to turn it on.
  3. Check the app shows the system running normally. If a breaker trips again, leave it off and request a service visit.

Steps written by Total Solar from: Deye SUN-3-6K-SG04LP1-AU Manual.

Dyness shutdown & restart

Shut down

  1. Dyness batteries are switched off with their own button and breaker, so a licensed electrician does this.
  2. To stop the system, use your inverter brand's steps on this page.

Restart

  1. A licensed electrician restarts the battery if it was switched off.
  2. Check the app shows the system running normally. If a breaker trips again, leave it off and request a service visit.

Steps written by Total Solar from: Dyness Tower Pro User Manual.

EcoFlow shutdown & restart

Shut down

  1. Send the shutdown command in the EcoFlow app.
  2. At the switchboard, switch off the AC switch between the inverter and the grid (solar supply main switch).
  3. If the system needs to be fully isolated (DC isolators, battery breakers or battery switches), a licensed electrician does this.
  4. Wait about 5 minutes before switching anything back on.

Restart

  1. Switch the AC supply back on at the switchboard.
  2. EcoFlow PowerOcean restarts from the battery junction box switch, so if the battery side was switched off, a licensed electrician restarts it.
  3. Check the app shows the system running normally. If a breaker trips again, leave it off and request a service visit.

Steps written by Total Solar from: EcoFlow PowerOcean Installation Guide (System Power-On / Power-Off).

Enphase shutdown & restart

Shut down

  1. At the switchboard, switch off the solar (microinverter) circuit breaker.
  2. If you have IQ Batteries and an IQ System Controller, a licensed electrician turns off the battery DC switches and breakers.

Restart

  1. Switch the solar circuit breaker back on. The microinverters restart by themselves.
  2. Check the app shows the system running normally. If a breaker trips again, leave it off and request a service visit.

Steps written by Total Solar from: Enphase IQ8 Series Installation and Operation Manual (AU); Enphase Energy System Installation Compliance Guide (AU).

FIMER (ABB) shutdown & restart

Shut down

  1. At the switchboard, switch off the solar supply main switch (labelled Inverter or Solar).
  2. If the system needs to be fully isolated (DC isolators, battery breakers or battery switches), a licensed electrician does this.

Restart

  1. At the switchboard, switch the solar supply main switch back on (and the backup supply switch, if you have one).
  2. Check the app shows the system running normally. If a breaker trips again, leave it off and request a service visit.

Steps written by Total Solar from: FIMER UNO-DM-PLUS-Q Product Manual.

Fronius shutdown & restart

Shut down

  1. At the switchboard, switch off the solar supply main switch (labelled Inverter or Solar).
  2. If the system needs to be fully isolated (DC isolators, battery breakers or battery switches), a licensed electrician does this.

Restart

  1. At the switchboard, switch the solar supply main switch back on (and the backup supply switch, if you have one).
  2. Check the app shows the system running normally. If a breaker trips again, leave it off and request a service visit.

Steps written by Total Solar from: Fronius Primo GEN24 Operating Instructions (distributor copy).

GivEnergy shutdown & restart

Shut down

  1. At the switchboard, switch off the solar supply main switch (labelled Inverter or Solar).
  2. If the system needs to be fully isolated (DC isolators, battery breakers or battery switches), a licensed electrician does this.

Restart

  1. At the switchboard, switch the solar supply main switch back on (and the backup supply switch, if you have one).
  2. Check the app shows the system running normally. If a breaker trips again, leave it off and request a service visit.

Steps written by Total Solar from: GivEnergy Gen3 Hybrid Installation Manual.

Hiconics shutdown & restart

Shut down

  1. At the switchboard, switch off the solar supply main switch (labelled Inverter or Solar).
  2. If the system needs to be fully isolated (DC isolators, battery breakers or battery switches), a licensed electrician does this.

Restart

  1. Restarting the Hiconics battery needs the BMS box opened, so a licensed electrician does this.
  2. At the switchboard, switch the solar supply main switch back on (and the backup supply switch, if you have one).
  3. Check the app shows the system running normally. If a breaker trips again, leave it off and request a service visit.

Steps written by Total Solar from: Hiconics HEC2 Single Phase User Manual.

Hinen shutdown & restart

Shut down

  1. Turn the inverter off on its display or in the Hinen app.
  2. At the switchboard, switch off the solar supply main switch (labelled Inverter or Solar).
  3. If the system needs to be fully isolated (DC isolators, battery breakers or battery switches), a licensed electrician does this.

Restart

  1. At the switchboard, switch the solar supply main switch back on (and the backup supply switch, if you have one).
  2. Turn the inverter on on its display or in the app.
  3. Check the app shows the system running normally. If a breaker trips again, leave it off and request a service visit.

Steps written by Total Solar from: Hinen A Series User Manual (distributor copy).

Hoymiles shutdown & restart

Shut down

  1. At the switchboard, switch off the solar (microinverter) circuit breaker and the solar supply main switch.
  2. Never unplug panel cables. That's work for a licensed electrician.

Restart

  1. Switch the breakers back on. The microinverters restart by themselves.
  2. Check the app shows the system running normally. If a breaker trips again, leave it off and request a service visit.

Steps written by Total Solar from: Hoymiles HMS User Manual.

Huawei shutdown & restart

Shut down

  1. Send the shutdown command in the FusionSolar app.
  2. At the switchboard, switch off the solar supply main switch (labelled Inverter or Solar).
  3. If the system needs to be fully isolated (DC isolators, battery breakers or battery switches), a licensed electrician does this.
  4. Wait about 5 minutes before switching anything back on.

Restart

  1. At the switchboard, switch the solar supply main switch back on (and the backup supply switch, if you have one).
  2. If the inverter doesn't start, a licensed electrician checks the DC switch and battery.
  3. Check the app shows the system running normally. If a breaker trips again, leave it off and request a service visit.

Steps written by Total Solar from: Huawei SUN2000-2-6KTL-L1 User Manual (AU).

Hypontech shutdown & restart

Shut down

  1. At the switchboard, switch off the solar supply main switch (labelled Inverter or Solar).
  2. If the system needs to be fully isolated (DC isolators, battery breakers or battery switches), a licensed electrician does this.
  3. Wait about 5 minutes before switching anything back on.

Restart

  1. At the switchboard, switch the solar supply main switch back on (and the backup supply switch, if you have one).
  2. Check the app shows the system running normally. If a breaker trips again, leave it off and request a service visit.

Steps written by Total Solar from: Hypontech HHT 5-12K User Manual (distributor copy).

iStore shutdown & restart

Shut down

  1. Send the shutdown command in the HiSolar app.
  2. At the switchboard, switch off the solar supply main switch (labelled Inverter or Solar).
  3. If the system needs to be fully isolated (DC isolators, battery breakers or battery switches), a licensed electrician does this.
  4. Wait about 5 minutes before switching anything back on.

Restart

  1. At the switchboard, switch the solar supply main switch back on (and the backup supply switch, if you have one).
  2. Send the startup command in the HiSolar app if the inverter doesn't start by itself.
  3. Check the app shows the system running normally. If a breaker trips again, leave it off and request a service visit.

Steps written by Total Solar from: iStore IS-HYB-10000-1PH User Manual (System Power-On / Power-Off).

Kehua shutdown & restart

Shut down

  1. Don't switch the DC or AC switches while the inverter is running under load.
  2. At the switchboard, switch off the solar supply main switch (labelled Inverter or Solar).
  3. If the system needs to be fully isolated (DC isolators, battery breakers or battery switches), a licensed electrician does this.

Restart

  1. At the switchboard, switch the solar supply main switch back on (and the backup supply switch, if you have one).
  2. Check the app shows the system running normally. If a breaker trips again, leave it off and request a service visit.

Steps written by Total Solar from: Kehua SPI-B X2 User Manual (distributor copy).

Koyoe shutdown & restart

Shut down

  1. At the switchboard, switch off the solar supply main switch (labelled Inverter or Solar).
  2. Switch off the EPS (backup) supply switch, if your system has one.
  3. If the system needs to be fully isolated (DC isolators, battery breakers or battery switches), a licensed electrician does this.

Restart

  1. At the switchboard, switch the solar supply main switch back on (and the backup supply switch, if you have one).
  2. Check the app shows the system running normally. If a breaker trips again, leave it off and request a service visit.

Steps written by Total Solar from: Koyoe User Manual (Disconnecting the Inverter).

Livoltek shutdown & restart

Shut down

  1. At the switchboard, switch off the solar supply main switch (labelled Inverter or Solar).
  2. Switch off the backup (EPS) supply switch, if your system has one.
  3. If the system needs to be fully isolated (DC isolators, battery breakers or battery switches), a licensed electrician does this.
  4. Wait about 5 minutes before switching anything back on.

Restart

  1. At the switchboard, switch the solar supply main switch back on (and the backup supply switch, if you have one).
  2. Check the app shows the system running normally. If a breaker trips again, leave it off and request a service visit.

Steps written by Total Solar from: Livoltek Hyper 3-5kW Manual (distributor copy).

LuxPower shutdown & restart

Shut down

  1. At the switchboard, switch off the solar supply main switch (labelled Inverter or Solar).
  2. Switch off the load (backup) supply switch, if fitted.
  3. If the system needs to be fully isolated (DC isolators, battery breakers or battery switches), a licensed electrician does this.

Restart

  1. At the switchboard, switch the solar supply main switch back on (and the backup supply switch, if you have one).
  2. Check the app shows the system running normally. If a breaker trips again, leave it off and request a service visit.

Steps written by Total Solar from: LuxPower Hybrid 3-6K User Manual.

Redback shutdown & restart

Shut down

  1. At the switchboard, switch off the solar supply main switch (labelled Inverter or Solar).
  2. The GRID and BACKUP breakers sit behind the inverter's switchgear hatch, so a licensed electrician switches those off if needed. Solar, battery and grid supplies stay live up to those breakers.
  3. If the system needs to be fully isolated (DC isolators, battery breakers or battery switches), a licensed electrician does this.

Restart

  1. At the switchboard, switch the solar supply main switch back on (and the backup supply switch, if you have one).
  2. If a licensed electrician switched off the GRID and BACKUP breakers, they switch them back on.
  3. Check the app shows the system running normally. If a breaker trips again, leave it off and request a service visit.

Steps written by Total Solar from: Redback SH5000 Shutdown Procedure (installer copy, Redback-authored); Redback ST10000 Homeowner Guide.

RedEarth shutdown & restart

Shut down

  1. Follow the shutdown label on the BlackMax. Start by pressing the On/Off button on the left-hand side of the inverter.
  2. At the switchboard, switch off the solar supply main switch (labelled Inverter or Solar).
  3. If the system needs to be fully isolated (DC isolators, battery breakers or battery switches), a licensed electrician does this.

Restart

  1. At the switchboard, switch the solar supply main switch back on (and the backup supply switch, if you have one).
  2. Press the On/Off button on the inverter.
  3. Check the app shows the system running normally. If a breaker trips again, leave it off and request a service visit.

Steps written by Total Solar from: RedEarth BlackMax Installation and Operation Manual.

Selectronic shutdown & restart

Shut down

  1. Switch off the AC isolators for the SP PRO at the switchboard.
  2. If the system needs to be fully isolated (DC isolators, battery breakers or battery switches), a licensed electrician does this.

Restart

  1. Selectronic restarts from the battery side, so a licensed electrician does the restart if the DC side was switched off.
  2. If only the AC isolators were turned off, switch them back on.
  3. Check the app shows the system running normally. If a breaker trips again, leave it off and request a service visit.

Steps written by Total Solar from: Selectronic SP PRO Manual OI0003.

Sinexcel shutdown & restart

Shut down

  1. At the switchboard, switch off the solar supply main switch (labelled Inverter or Solar).
  2. Switch off the backup load supply switch, if fitted.
  3. If the system needs to be fully isolated (DC isolators, battery breakers or battery switches), a licensed electrician does this.

Restart

  1. At the switchboard, switch the solar supply main switch back on (and the backup supply switch, if you have one).
  2. Check the app shows the system running normally. If a breaker trips again, leave it off and request a service visit.

Steps written by Total Solar from: Sinexcel-Isuna Single-phase Hybrid Manual (distributor copy).

SMA shutdown & restart

Shut down

  1. At the switchboard, switch off the solar supply main switch (labelled Inverter or Solar).
  2. If the system needs to be fully isolated (DC isolators, battery breakers or battery switches), a licensed electrician does this.
  3. Wait about 5 minutes before switching anything back on.

Restart

  1. At the switchboard, switch the solar supply main switch back on (and the backup supply switch, if you have one).
  2. Check the app shows the system running normally. If a breaker trips again, leave it off and request a service visit.

Steps written by Total Solar from: SMA Sunny Boy 3.0-6.0 Operating Manual; SMA Sunny Boy Smart Energy Operating Manual.

Sofar shutdown & restart

Shut down

  1. On the inverter display, go to Advanced Settings → Switch On/Off and choose Switch Off.
  2. At the switchboard, switch off the solar supply main switch (labelled Inverter or Solar).
  3. Switch off the load supply switch, if fitted.
  4. If the system needs to be fully isolated (DC isolators, battery breakers or battery switches), a licensed electrician does this.
  5. Wait about 5 minutes before switching anything back on.

Restart

  1. At the switchboard, switch the solar supply main switch back on (and the backup supply switch, if you have one).
  2. On the display, go to Advanced Settings → Switch On/Off and choose Switch On.
  3. Check the app shows the system running normally. If a breaker trips again, leave it off and request a service visit.

Steps written by Total Solar from: Sofar HYD 5-20KTL-3PH User Manual.

SolarEdge shutdown & restart

Shut down

  1. Turn the inverter's P/1/0 switch to 0 and wait for the lights to show it has stopped.
  2. At the switchboard, switch off the solar supply main switch (labelled Inverter or Solar).
  3. If the system needs to be fully isolated (DC isolators, battery breakers or battery switches), a licensed electrician does this.
  4. Wait about 5 minutes before switching anything back on.

Restart

  1. At the switchboard, switch the solar supply main switch back on (and the backup supply switch, if you have one).
  2. Turn the inverter's P/1/0 switch to 1.
  3. Check the app shows the system running normally. If a breaker trips again, leave it off and request a service visit.

Steps written by Total Solar from: SolarEdge Home Hub Single Phase Installation Guide (AU, distributor copy).

SolaX shutdown & restart

Shut down

  1. On the inverter display, set System ON/OFF to OFF.
  2. At the switchboard, switch off the solar supply main switch (labelled Inverter or Solar).
  3. If the system needs to be fully isolated (DC isolators, battery breakers or battery switches), a licensed electrician does this.
  4. Wait about 5 minutes before switching anything back on.

Restart

  1. At the switchboard, switch the solar supply main switch back on (and the backup supply switch, if you have one).
  2. On the display, set System ON/OFF to ON.
  3. Check the app shows the system running normally. If a breaker trips again, leave it off and request a service visit.

Steps written by Total Solar from: SolaX X1-Hybrid G4 User Manual (distributor copy).

Solinteg shutdown & restart

Shut down

  1. Turn the inverter off in the app or with the button on its display.
  2. At the switchboard, switch off the solar supply main switch (labelled Inverter or Solar).
  3. Switch off the load supply switch, if fitted.
  4. If the system needs to be fully isolated (DC isolators, battery breakers or battery switches), a licensed electrician does this.
  5. Wait about 10 minutes before switching anything back on.

Restart

  1. At the switchboard, switch the solar supply main switch back on (and the backup supply switch, if you have one).
  2. Turn the inverter on in the app or on the display.
  3. Check the app shows the system running normally. If a breaker trips again, leave it off and request a service visit.

Steps written by Total Solar from: Solinteg MHS 3-8K User Manual.

Solis shutdown & restart

Shut down

  1. Turn the inverter off in the SolisCloud app (Power OFF), if available.
  2. At the switchboard, switch off the solar supply main switch (labelled Inverter or Solar).
  3. If your system has a separate backup (EPS) supply switch, switch that off too.
  4. Wait about 30 seconds.
  5. If the system needs to be fully isolated (DC isolators, battery breakers or battery switches), a licensed electrician does this.

Restart

  1. At the switchboard, switch the solar supply main switch back on (and the backup supply switch, if you have one).
  2. Wait for the inverter to start up.
  3. Check the app shows the system running normally. If a breaker trips again, leave it off and request a service visit.

Steps written by Total Solar from: Solis S6-EH1P 3-6K-L-AU Manual; Solis S6-GR1P 3-6K-S AU Manual.

Solplanet (AISWEI) shutdown & restart

Shut down

  1. At the switchboard, switch off the solar supply main switch (labelled Inverter or Solar).
  2. If the system needs to be fully isolated (DC isolators, battery breakers or battery switches), a licensed electrician does this.

Restart

  1. At the switchboard, switch the solar supply main switch back on (and the backup supply switch, if you have one).
  2. Check the app shows the system running normally. If a breaker trips again, leave it off and request a service visit.

Steps written by Total Solar from: Solplanet ASW3000-6000H-S2 Manual; Solplanet ASW S String Manual.

sonnen shutdown & restart

Shut down

  1. Press the ON/OFF button on the connection box. The sonnen Eclipse and its lights turn off.
  2. Don't leave it off for long periods; the batteries can deep-discharge.
  3. Parts inside stay live. Fully isolating the system is done by a licensed electrician.

Restart

  1. Press the ON/OFF button on the connection box. It clicks in and lights up.
  2. The system runs a self-test; when the sonnen Eclipse pulses blue it's running normally.
  3. Check the app shows the system running normally. If a breaker trips again, leave it off and request a service visit.

Steps written by Total Solar from: sonnenBatterie AU Operating Instructions (Switching the storage system on/off).

Sungrow shutdown & restart

Shut down

  1. Stop the inverter in the iSolarCloud app.
  2. At the switchboard, switch off the solar supply main switch (labelled Inverter or Solar).
  3. If the system needs to be fully isolated (DC isolators, battery breakers or battery switches), a licensed electrician does this.
  4. Wait about 10 minutes before switching anything back on.

Restart

  1. Sungrow restarts with the AC side first: switch the solar supply main switch back on.
  2. If a licensed electrician isolated the DC side or battery, they switch those back on.
  3. Check the app shows the system running normally. If a breaker trips again, leave it off and request a service visit.

Steps written by Total Solar from: Sungrow SH3.0-6.0RS User Manual; Sungrow SH5.0-10RT User Manual.

Sunsynk shutdown & restart

Shut down

  1. At the switchboard, switch off the solar supply main switch (labelled Inverter or Solar).
  2. Switch off the load and generator supply switches, if fitted.
  3. Press the inverter's ON/OFF button to turn it off.
  4. If the system needs to be fully isolated (DC isolators, battery breakers or battery switches), a licensed electrician does this.

Restart

  1. At the switchboard, switch the solar supply main switch back on (and the backup supply switch, if you have one).
  2. Press the inverter's ON/OFF button to turn it on.
  3. Check the app shows the system running normally. If a breaker trips again, leave it off and request a service visit.

Steps written by Total Solar from: Sunsynk ECCO SG04LP1 User Manual (same platform as Deye).

Sunways shutdown & restart

Shut down

  1. Turn the inverter off in the app or with the button on its display.
  2. At the switchboard, switch off the solar supply main switch (labelled Inverter or Solar).
  3. Switch off the load supply switch, if fitted.
  4. If the system needs to be fully isolated (DC isolators, battery breakers or battery switches), a licensed electrician does this.
  5. Wait about 5 minutes before switching anything back on.

Restart

  1. At the switchboard, switch the solar supply main switch back on (and the backup supply switch, if you have one).
  2. Turn the inverter on in the app or on the display.
  3. Check the app shows the system running normally. If a breaker trips again, leave it off and request a service visit.

Steps written by Total Solar from: Sunways STH 4-12kW User Manual (AU).

Tesla Powerwall shutdown & restart

Shut down

  1. Turn off your solar inverter using its own steps on this page.
  2. Turn the Powerwall On/Off switch to OFF.
  3. At the switchboard, switch off the Powerwall and Gateway AC breakers.

Restart

  1. Wait at least 1 minute.
  2. Switch the Powerwall and Gateway AC breakers back on.
  3. Turn the Powerwall On/Off switch to ON, then turn your solar back on.
  4. Check the app shows the system running normally. If a breaker trips again, leave it off and request a service visit.

Steps written by Total Solar from: Tesla Powerwall 2 AC Owner's Manual (AU, distributor copy).

Victron shutdown & restart

Shut down

  1. Set the MultiPlus-II front switch to its middle (OFF) position.
  2. If the system needs to be fully isolated (DC isolators, battery breakers or battery switches), a licensed electrician does this.

Restart

  1. Set the front switch back to ON.
  2. Check the app shows the system running normally. If a breaker trips again, leave it off and request a service visit.

Steps written by Total Solar from: Victron MultiPlus-II Australia Manual.

Weiheng (TIANWU) shutdown & restart

Shut down

  1. This is a commercial battery system. If you've been trained on it, issue the power-off command in PANGU LITE. The system switches to shutdown mode.
  2. The circuit breakers inside the electrical cabinet are switched by a licensed electrician or the system's service provider.

Restart

  1. Restarting needs the cabinet breakers, so a licensed electrician or the service provider does this.
  2. Check the app shows the system running normally. If a breaker trips again, leave it off and request a service visit.

Steps written by Total Solar from: Weiheng TIANWU PC-G1 User Manual (AU), Power-On/Off Procedure.

Yinergy shutdown & restart

Shut down

  1. At the switchboard, switch off the solar supply main switch (labelled Inverter or Solar).
  2. If your system has a separate backup (EPS) supply switch, switch that off too.
  3. If the system needs to be fully isolated (DC isolators, battery breakers or battery switches), a licensed electrician does this.

Restart

  1. Yinergy restarts with the AC side first: switch the solar supply main switch back on.
  2. Check the app shows the system running normally. If a breaker trips again, leave it off and request a service visit.

Steps written by Total Solar from: Yinergy Single-Phase Manual (AU).

Zeversolar shutdown & restart

Shut down

  1. At the switchboard, switch off the solar supply main switch (labelled Inverter or Solar).
  2. If the system needs to be fully isolated (DC isolators, battery breakers or battery switches), a licensed electrician does this.
  3. Wait about 5 minutes before switching anything back on.

Restart

  1. At the switchboard, switch the solar supply main switch back on (and the backup supply switch, if you have one).
  2. The inverter starts by itself once the solar panels give enough voltage (it may wait until morning).
  3. Check the app shows the system running normally. If a breaker trips again, leave it off and request a service visit.

Steps written by Total Solar from: Zeversolar Eversol TL1000-3000 Manual.

Request a service visit Get a free quote

Brands A–Z

FoxESS Wi-Fi setup

Monitoring app & dongle
Smart WiFi dongle - FoxCloud 2.0
Applies to (CEC listing)
FOXESS CO LTD; FOXESS Co Ltd

Connect FoxESS to your Wi-Fi

  1. Install the FoxCloud 2.0 app and log in.
  2. Go to Me → WLAN Configuration and select your dongle.
  3. Choose your home Wi-Fi, enter the password and tap Next. Use your 2.4 GHz home Wi-Fi network (5 GHz networks won't connect).
  4. Wait for the confirmation, then check the system shows online.
Reset the Wi-Fi dongle

Smart WiFi 5.0 dongle

  1. On your phone, join the dongle's Wi-Fi hotspot: it's named 'W-' followed by the last 7 digits of the dongle serial number, password 'mtmt2020'.
  2. Open a browser and go to http://192.168.1.1, then log in (initial password 12345678).
  3. To restart the dongle, tap 'Restart'. To wipe its settings, tap 'Factory Setting'.
  4. Re-pair it in the FoxCloud 2.0 app: Me → WLAN Configuration, select the dongle, choose your 2.4 GHz home Wi-Fi, enter the password and tap Next (5 GHz networks won't work).
LightWhat it means
Red, fast flash (0.1 s)Not connected to the router
Red, 0.5 s flashHas an IP address but can't reach the server
Red, 1 s blinkConnected to the server
Green, flashes onceData packet received from the inverter

Still offline? We'll get your system back online and check it's running properly.

Still offline? Request a service visit Get a free quote
Video: How to Connect or Reconnect Your Fox ESS WiFi Datalogger to the Network by Enerton renewables
Video: WiFi Connection & Account Set Up Guide for Agents & Installers using WiLan datalogger by Foxessuk

Steps written by Total Solar from: FoxESS AU Inverter WiFi Connection Guide; FoxESS SmartWiFi5.0 User Manual; FoxESS FoxCloud2.0 App User Manual; FoxESS WiFi3.0 Installation Guide (au.fox-ess.com, fox-ess.com, foxausupport.com.au).

FoxESS fault codes · Can't get it online? Request a service visit · Free quote

Alpha ESS Wi-Fi setup

Monitoring app & dongle
WiFi module - AlphaCloud/AlphaESS app
Applies to (CEC listing)
Alpha ESS Co Ltd

Connect Alpha ESS to your Wi-Fi

  1. Install the AlphaCloud (Alpha ESS) app and log in (or create an account).
  2. Stand near the inverter with your phone's Wi-Fi and Bluetooth turned on.
  3. In the app, open the device or Wi-Fi/network configuration option and select your inverter's logger or dongle (scan its QR code or enter the serial number from the label).
  4. Choose your home Wi-Fi, enter the password and confirm. Use your 2.4 GHz home Wi-Fi network (5 GHz networks won't connect).
  5. Wait a few minutes, then check the system shows online in the app.
Reset the Wi-Fi dongle

AlphaESS Wi-Fi module

  1. Open the AlphaESS app and tap 'WiFi Configuration' on the login screen.
  2. In your phone's Wi-Fi list, join the hotspot named with your product serial number, password 12345678.
  3. Back in the app, select your home Wi-Fi, enter the password, and submit the configuration.

The AlphaESS guide doesn't describe a button reset on the module.

Still offline? We'll get your system back online and check it's running properly.

Still offline? Request a service visit Get a free quote
Video: Alpha ESS: Wifi Configuration - How To Connect Your Alpha ESS Product To The Internet. by Ecocute - 5* Solar & Battery Storage Installers

Steps written by Total Solar from: AlphaESS App Network WiFi Docs; AlphaESS WiFi Configuration; AlphaESS AlphaCloud App End User Manual (alpha-ess.co.uk, alphatest.blob.core.windows.net, docs.alphaess.com).

Alpha ESS fault codes · Can't get it online? Request a service visit · Free quote

Growatt Wi-Fi setup

Monitoring app & dongle
ShineWiFi-X/-S - ShinePhone
Applies to (CEC listing)
Shenzhen Growatt New Energy Co Ltd

Connect Growatt to your Wi-Fi

  1. Install the ShinePhone (Growatt) app and log in (or create an account).
  2. Stand near the inverter with your phone's Wi-Fi and Bluetooth turned on.
  3. In the app, open the device or Wi-Fi/network configuration option and select your inverter's logger or dongle (scan its QR code or enter the serial number from the label).
  4. Choose your home Wi-Fi, enter the password and confirm. Use your 2.4 GHz home Wi-Fi network (5 GHz networks won't connect).
  5. Wait a few minutes, then check the system shows online in the app.
Reset the Wi-Fi dongle

ShineWiFi-X / ShineWiFi-S

  1. The dongle's button sits under a protective cap. Don't remove it: start hotspot mode from the ShinePhone app instead (Add datalogger → follow the prompts), or request a service visit. In hotspot mode the light goes solid blue.
  2. On your phone, join the Wi-Fi network named with the dongle serial number, password 12345678.
  3. In the ShinePhone app, choose your 2.4 GHz home Wi-Fi (single-band 5 GHz isn't supported), enter the password and tap Configuration.
  4. A full re-configure uses the same capped button, so request a service visit for that. Otherwise re-add the dongle from My Plant → + → Datalogger list.
LightWhat it means
Flashing redInitial state, ready to configure
Solid blueHotspot (AP) mode, waiting for setup
Flashing blueConnected to router and server (normal)
Solid greenFailed: network not 2.4 GHz, wrong name/password, or weak signal
Flashing greenConnected to router, but the router has no internet

Still offline? We'll get your system back online and check it's running properly.

Still offline? Request a service visit Get a free quote
Video: Installation Guide: Growatt ShineWiLan-X2 Easy Setup for WiFi and LAN by Growatt New Energy

Steps written by Total Solar from: Growatt ShineWiFi-X Quick Guide; Growatt Datalogger WiFi-X & WiFi-S Installation Guide (cdn.growatt.com, growatt.tech).

Growatt fault codes · Can't get it online? Request a service visit · Free quote

GoodWe Wi-Fi setup

Monitoring app & dongle
WiFi Kit / WiFi-LAN Kit-20 - SEMS Portal / SEMS+
Applies to (CEC listing)
GoodWe Technologies Co Ltd

Connect GoodWe to your Wi-Fi

  1. Install the SEMS Portal (GoodWe) app and log in (or create an account).
  2. Stand near the inverter with your phone's Wi-Fi and Bluetooth turned on.
  3. In the app, open the device or Wi-Fi/network configuration option and select your inverter's logger or dongle (scan its QR code or enter the serial number from the label).
  4. Choose your home Wi-Fi, enter the password and confirm. Use your 2.4 GHz home Wi-Fi network (5 GHz networks won't connect).
  5. Wait a few minutes, then check the system shows online in the app.
Reset the Wi-Fi dongle

Wi-Fi/LAN Kit 2.0 (Intelligent Communication Stick)

  1. Short press the Reload button for 1–3 seconds to restart the stick.
  2. Long press Reload for 6–10 seconds to restore factory settings. This clears the saved Wi-Fi details.
  3. If the SolarGo app can't find the stick, double-tap Reload to switch on Bluetooth for 5 minutes (not on sticks with serial 72000WLA***).
  4. Reconnect it to your home Wi-Fi in the SolarGo app.
LightWhat it means
Power light offStick is restarting or not powered

Wi-Fi Kit (older smart dongle)

  1. Press and hold the Reload button for at least 4 seconds to restore the dongle to factory settings.
  2. Reconnect it to your home Wi-Fi in the SolarGo app.
LightWhat it means
Blue COM light onConnected to your router
Blue COM light offCommunication problem, or the kit is restarting

Still offline? We'll get your system back online and check it's running properly.

Still offline? Request a service visit Get a free quote

Steps written by Total Solar from: GoodWe SEMS Portal App User Manual; GoodWe WiFi Kit Configuration Quick Guide; GoodWe WiFi-LAN Kit-20 User Manual (en.goodwe.com).

GoodWe fault codes · Can't get it online? Request a service visit · Free quote

Sigenergy Wi-Fi setup

Monitoring app & dongle
Built-in WLAN/FE/4G CommMod - mySigen app
Applies to (CEC listing)
Shanghai SIGEN New Energy Technology Co Ltd; Sigenergy Technology Co Ltd

Connect Sigenergy to your Wi-Fi

  1. Install the mySigen (Sigenergy) app and log in (or create an account).
  2. Stand near the inverter with your phone's Wi-Fi and Bluetooth turned on.
  3. In the app, open the device or Wi-Fi/network configuration option and select your inverter's logger or dongle (scan its QR code or enter the serial number from the label).
  4. Choose your home Wi-Fi, enter the password and confirm. Use your 2.4 GHz home Wi-Fi network (5 GHz networks won't connect).
  5. Wait a few minutes, then check the system shows online in the app.
Reset the Wi-Fi dongle

SigenStor / Sigen inverter (built-in comms)

  1. Open the mySigen app and go to Setting → Network Configure (or Device Configure).
  2. Connect to the device hotspot when prompted.
  3. Select your home Wi-Fi and enter the password to re-configure the network.

The Sigenergy manual doesn't describe a reset button. If the hotspot still won't connect, its next step is a power-down, and that's a job for your installer. Request a service visit instead.

Still offline? We'll get your system back online and check it's running properly.

Still offline? Request a service visit Get a free quote

Steps written by Total Solar from: Sigenergy SigenStor EC SP AU Installation Guide; Sigenergy mySigen Creating Systems Commissioning; Sigenergy mySigen App Installer Manual; Sigenergy mySigen App User Manual (pdf.tritec.info, sigenergy.com, sigenergy.gitbook.io).

Sigenergy fault codes · Can't get it online? Request a service visit · Free quote

SAJ Wi-Fi setup

Monitoring app & dongle
eSolar WiFi/4G module - eSAJ Home / Elekeeper
Applies to (CEC listing)
Guangzhou Sanjing Electric Co Ltd

Connect SAJ to your Wi-Fi

  1. Install the Elekeeper (SAJ) app and log in (or create an account).
  2. Stand near the inverter with your phone's Wi-Fi and Bluetooth turned on.
  3. In the app, open the device or Wi-Fi/network configuration option and select your inverter's logger or dongle (scan its QR code or enter the serial number from the label).
  4. Choose your home Wi-Fi, enter the password and confirm. Use your 2.4 GHz home Wi-Fi network (5 GHz networks won't connect).
  5. Wait a few minutes, then check the system shows online in the app.
Reset the Wi-Fi dongle

SAJ communication module (elekeeper)

  1. Open the elekeeper app (formerly eSAJ Home) and connect to the system.
  2. On the Device List page, select your communication module by its serial number.
  3. Tap the settings icon (top right), then WiFi Configuration, and enter your home Wi-Fi name and password.

The SAJ guide doesn't describe a reset button on the module.

Still offline? We'll get your system back online and check it's running properly.

Still offline? Request a service visit Get a free quote
Video: Set up SAJ module WIFI connection Tutorial - 2024 - EN by SAJ Electric

Steps written by Total Solar from: SAJ H2 HS2 HS3 AS2 AS3 Configuration Instructions; SAJ WiFi Tech Training; SAJ eSAJ Home App User Manual (img.saj-electric.com, saj-electric.com).

SAJ fault codes · Can't get it online? Request a service visit · Free quote

Afore Wi-Fi setup

Monitoring app & dongle
WiFi logger (Solarman-type) - Afore Smart / Solarman
Applies to (CEC listing)
Afore New Energy Technology (Shanghai) Co Ltd

Connect Afore to your Wi-Fi

  1. Install the Afore Smart app and log in (or create an account).
  2. Stand near the inverter with your phone's Wi-Fi and Bluetooth turned on.
  3. In the app, open the device or Wi-Fi/network configuration option and select your inverter's logger or dongle (scan its QR code or enter the serial number from the label).
  4. Choose your home Wi-Fi, enter the password and confirm. Use your 2.4 GHz home Wi-Fi network (5 GHz networks won't connect).
  5. Wait a few minutes, then check the system shows online in the app.
Reset the Wi-Fi dongle

Afore Wi-Fi module

  1. Long press the Reset button for 5 seconds to reboot the Wi-Fi module.
  2. Long press the Reset button for 10 seconds to restore factory settings.
  3. Re-run the network setup in the Afore Smart app.
LightWhat it means
Fast flash (100 ms on/off)Restoring factory settings

Still offline? We'll get your system back online and check it's running properly.

Still offline? Request a service visit Get a free quote

Steps written by Total Solar from: Afore WiFi Connection Manual; Afore Communication Configuration Instruction (aforenergy.com).

Afore fault codes · Can't get it online? Request a service visit · Free quote

Anker Wi-Fi setup

Monitoring app & dongle
WLAN dongle - Anker SOLIX Professional app
Applies to (CEC listing)
Anker Innovations Limited

Connect Anker to your Wi-Fi

  1. Install the Anker SOLIX Professional app and log in (or create an account).
  2. Stand near the inverter with your phone's Wi-Fi and Bluetooth turned on.
  3. In the app, open the device or Wi-Fi/network configuration option and select your inverter's logger or dongle (scan its QR code or enter the serial number from the label).
  4. Choose your home Wi-Fi, enter the password and confirm. Use your 2.4 GHz home Wi-Fi network (5 GHz networks won't connect).
  5. Wait a few minutes, then check the system shows online in the app.

Menu names can differ between app versions.

Reset the Wi-Fi dongle

This dongle has no owner reset button. To reconnect it, repeat the Wi-Fi steps above in the app. If it still won't connect, we'll sort it out for you.

Still offline? We'll get your system back online and check it's running properly.

Still offline? Request a service visit Get a free quote

Steps written by Total Solar from: Anker SOLIX X1 Installer Guide AU (support.ankersolix.com).

Can't get it online? Request a service visit · Free quote

APsystems Wi-Fi setup

Monitoring app & dongle
ECU-R / ECU-C - EMA Manager / EMA app
Applies to (CEC listing)
Altenergy Power System Inc

Connect APsystems to your Wi-Fi

  1. Press the AP button on the side of the ECU for a few seconds. Its hotspot stays on for an hour.
  2. On your phone, join the Wi-Fi network named ECU_R_ followed by the serial number.
  3. Open the EMA app (or EMA Manager), choose the local connection and select the WLAN/network settings.
  4. Pick your home Wi-Fi and enter the password. Use your 2.4 GHz home Wi-Fi network (5 GHz networks won't connect).
  5. Reconnect your phone to your normal Wi-Fi and check the system in the app.
Reset the Wi-Fi dongle

Wi-Fi dongle / logger

  1. Press and hold the Reset button on the ECU for at least 3 seconds. It returns to default settings.
  2. Then set the Wi-Fi up again using the AP button steps above.

Still offline? We'll get your system back online and check it's running properly.

Still offline? Request a service visit Get a free quote

Steps written by Total Solar from: APsystems ECU-R User Manual; APsystems ECU-C Quick Installation Guide; APsystems EMA Manager User Manual (global.apsystems.com).

APsystems fault codes · Can't get it online? Request a service visit · Free quote

Atess Wi-Fi setup

Monitoring app & dongle
EnerWiFi / ShineMaster - Enerview
Applies to (CEC listing)
Shenzhen Atess Power Technology Co Ltd

Connect Atess to your Wi-Fi

  1. Install the Enerview app and log in.
  2. Open your plant and choose Add datalogger.
  3. Scan the QR code on the datalogger or enter its serial number, then follow the Wi-Fi configuration prompts.
  4. Choose your home Wi-Fi and enter the password. Use your 2.4 GHz home Wi-Fi network (5 GHz networks won't connect).
  5. Wait a few minutes and check the plant shows online.

Menu names can differ between app versions.

Reset the Wi-Fi dongle

This dongle has no owner reset button. To reconnect it, repeat the Wi-Fi steps above in the app. If it still won't connect, we'll sort it out for you.

Still offline? We'll get your system back online and check it's running properly.

Still offline? Request a service visit Get a free quote

Steps written by Total Solar from: Atess Enerview User Manual; Atess EnerWiFi User Manual (static.atesspower.com).

Can't get it online? Request a service visit · Free quote

BYD Wi-Fi setup

Monitoring app & dongle
Battery-Box: monitored through your inverter's app (Be Connect for diagnostics)

Connect BYD to your Wi-Fi

  1. A BYD Battery-Box doesn't join your Wi-Fi itself. You see it in your inverter's monitoring app.
  2. If the battery shows offline, get the inverter back online first using your inverter brand's Wi-Fi steps on this page.
  3. BYD's Be Connect app is for installers' diagnostics and updates. If the battery still shows a problem, request a service visit.
Reset the Wi-Fi dongle

This dongle has no owner reset button. To reconnect it, repeat the Wi-Fi steps above in the app. If it still won't connect, we'll sort it out for you.

Still offline? We'll get your system back online and check it's running properly.

Still offline? Request a service visit Get a free quote

Steps written by Total Solar from: BYD Battery-Box Premium HVS/HVM Operating Manual and Be Connect 2.0 user guide (bydbatterybox.com).

BYD fault codes · Can't get it online? Request a service visit · Free quote

Chint Power (CPS) Wi-Fi setup

Monitoring app & dongle
WiFi module - CPS Connect / FlexOM
Applies to (CEC listing)
Shanghai Chint Power Systems Co LTD

Connect Chint Power (CPS) to your Wi-Fi

  1. Install the MatriCloud / CPS Connect app and log in (or create an account).
  2. Stand near the inverter with your phone's Wi-Fi and Bluetooth turned on.
  3. In the app, open the device or Wi-Fi/network configuration option and select your inverter's logger or dongle (scan its QR code or enter the serial number from the label).
  4. Choose your home Wi-Fi, enter the password and confirm. Use your 2.4 GHz home Wi-Fi network (5 GHz networks won't connect).
  5. Wait a few minutes, then check the system shows online in the app.

Menu names can differ between app versions.

Reset the Wi-Fi dongle

This dongle has no owner reset button. To reconnect it, repeat the Wi-Fi steps above in the app. If it still won't connect, we'll sort it out for you.

Still offline? We'll get your system back online and check it's running properly.

Still offline? Request a service visit Get a free quote

Steps written by Total Solar from: CPS WiFi Communication Module Quick Guide (en.chintpower.com).

Can't get it online? Request a service visit · Free quote

Delta Wi-Fi setup

Monitoring app & dongle
Built-in WiFi - MyDeltaSolar/DeltaSolar app
Applies to (CEC listing)
Delta Electronics Inc

Connect Delta to your Wi-Fi

  1. Install the DeltaSolar app and log in.
  2. Turn on Bluetooth and stand within about 1.5 m of the inverter.
  3. Tap the Bluetooth option, select your inverter's serial number and open its network settings.
  4. Choose your home Wi-Fi and enter the password. Use your 2.4 GHz home Wi-Fi network (5 GHz networks won't connect).
  5. Check the plant shows online under Remote monitoring.
Reset the Wi-Fi dongle

Wi-Fi dongle / logger

  1. In the DeltaSolar app, open the device menu and choose Reset (for the DC1 data collector, Reset DC1).
  2. Wait for it to restart, then connect it to your Wi-Fi again using the steps above.

Still offline? We'll get your system back online and check it's running properly.

Still offline? Request a service visit Get a free quote

Steps written by Total Solar from: Delta MyDeltaSolar App Manual; Delta DeltaSolar Android App Manual (mydeltasolar.deltaww.com).

Delta fault codes · Can't get it online? Request a service visit · Free quote

Deye Wi-Fi setup

Monitoring app & dongle
Solarman LSW-3/LSW-5 stick logger - Solarman Smart
Applies to (CEC listing)
NingBo Deye Inverter Technology Co Ltd

Connect Deye to your Wi-Fi

  1. Install SOLARMAN Smart and log in.
  2. Create your plant (or open it) and add the logger by scanning the QR code on the stick logger.
  3. Tap Go to Configure, pick your home Wi-Fi and enter the password. Use your 2.4 GHz home Wi-Fi network (5 GHz networks won't connect).
  4. Wait for the NET light to stay on, then check the app shows online.
Reset the Wi-Fi dongle

SOLARMAN stick logger (LSW-3 / LSW-5)

  1. Long press the Reset button on the stick logger for 5 seconds to reboot it.
  2. If it still won't connect, long press the Reset button for 10 seconds to restore factory settings (the logger's light flashes fast).
  3. Open the SOLARMAN Smart app and run the network setup again, choosing your home 2.4 GHz Wi-Fi and entering its password.

Still offline? We'll get your system back online and check it's running properly.

Still offline? Request a service visit Get a free quote

Steps written by Total Solar from: Deye Stick Logger Solarman Smart Quick Guide; Deye LSW-5 Stick Logger Quick Guide (deyeinverter.com, hqcdn.hqsmartcloud.com).

Deye fault codes · Can't get it online? Request a service visit · Free quote

Dyness Wi-Fi setup

Monitoring app & dongle
WiFi collector - Dyness Smart ESS app
Applies to (CEC listing)
Dyness Digital Energy Technology Co Ltd

Connect Dyness to your Wi-Fi

  1. Install the Dyness Smart ESS app and log in.
  2. Open your power station and tap Add collector. Scan the QR code on the Wi-Fi logger label.
  3. Go to Me → Config Network, select the logger, choose your home Wi-Fi and enter the password. Use your 2.4 GHz home Wi-Fi network (5 GHz networks won't connect).
  4. A steady green light means it's connected; a yellow light means pairing failed, so try again.
Reset the Wi-Fi dongle

This dongle has no owner reset button. To reconnect it, repeat the Wi-Fi steps above in the app. If it still won't connect, we'll sort it out for you.

Still offline? We'll get your system back online and check it's running properly.

Still offline? Request a service visit Get a free quote

Steps written by Total Solar from: Dyness Tower Pro User Manual App Network (dyness.com).

Dyness fault codes · Can't get it online? Request a service visit · Free quote

EcoFlow Wi-Fi setup

Monitoring app & dongle
Built-in WiFi/BT - EcoFlow Pro / EcoFlow app
Applies to (CEC listing)
Ecoflow Inc.

Connect EcoFlow to your Wi-Fi

  1. Install the EcoFlow app and log in.
  2. Tap Add System; the app finds the system over Bluetooth.
  3. Select it and tap Internet Setup to start the network configuration.
  4. Choose your home Wi-Fi and enter the password. Use your 2.4 GHz home Wi-Fi network (5 GHz networks won't connect).
  5. Check the system shows online in the app.
Reset the Wi-Fi dongle

This dongle has no owner reset button. To reconnect it, repeat the Wi-Fi steps above in the app. If it still won't connect, we'll sort it out for you.

Still offline? We'll get your system back online and check it's running properly.

Still offline? Request a service visit Get a free quote

Steps written by Total Solar from: EcoFlow PowerOcean Installation Guide; EcoFlow PowerOcean Battery Installation Guide AU (enterprise-service-eu-cdn.ecoflow.com, enterprise-service-us-cdn.ecoflow.com).

Can't get it online? Request a service visit · Free quote

EnaSolar Wi-Fi setup

Monitoring app & dongle
Built-in Wi-Fi - inverter web page

Connect EnaSolar to your Wi-Fi

  1. If the inverter can't reach your Wi-Fi, it offers its own network named ENASOLAR-GT- plus its serial number. The 5-digit key shows on the inverter's Network screen.
  2. Join that network, open a browser and go to http://10.10.5.5.
  3. Click Settings → Wireless and log in with the username and password in the EnaSolar Wi-Fi guide.
  4. Type your Wi-Fi name and password exactly (they're case-sensitive), choose your security type and click Write / Apply.
  5. The inverter display then shows its new address and signal strength (30% or more is needed). If it fails, its own network comes back so you can try again.
Reset the Wi-Fi dongle

This dongle has no owner reset button. To reconnect it, repeat the Wi-Fi steps above in the app. If it still won't connect, we'll sort it out for you.

Still offline? We'll get your system back online and check it's running properly.

Still offline? Request a service visit Get a free quote

Steps written by Total Solar from: EnaSolar Inverter Wi-Fi Set-up technical document (enasolar.net) and Wi-Fi connection user guide.

EnaSolar fault codes · Can't get it online? Request a service visit · Free quote

Enphase Wi-Fi setup

Monitoring app & dongle
IQ Gateway (Envoy) - Enphase Installer App / Enphase App
Applies to (CEC listing)
Enphase Energy Australia Pty Ltd; ENPHASE ENERGY AUSTRALIA PTY. LTD.; Enphase Energy Inc

Connect Enphase to your Wi-Fi

  1. On the IQ Gateway, press the AP mode button. The AP light turns solid green.
  2. On your phone, join the IQ Gateway's Wi-Fi network (Envoy_ followed by the last digits of its serial number).
  3. Open the Enphase app, connect to the gateway and open its Wi-Fi settings.
  4. Pick your home Wi-Fi and enter the password. Use your 2.4 GHz home Wi-Fi network (5 GHz networks won't connect).
  5. Reconnect your phone to your home Wi-Fi and check the system in the Enphase app.
Reset the Wi-Fi dongle

Wi-Fi dongle / logger

  1. If you've changed your router or Wi-Fi password, press the AP mode button and repeat the setup steps with the new network name and password.
  2. The IQ Gateway has no owner-safe factory reset; for anything else, request a service visit.

Still offline? We'll get your system back online and check it's running properly.

Still offline? Request a service visit Get a free quote

Steps written by Total Solar from: Enphase Installer App Commissioning Tech Brief AU; Enphase IQ Gateway Quick Install Guide AU (enphase.com).

Enphase fault codes · Can't get it online? Request a service visit · Free quote

Fimer Wi-Fi setup

Monitoring app & dongle
Built-in WLAN (ABB/FIMER UNO-DM) - Aurora Vision / web UI
Applies to (CEC listing)
Fimer SpA

Connect Fimer to your Wi-Fi

  1. Turn on your phone's Wi-Fi and scan the QR code on the side of the inverter (or join its Wi-Fi network).
  2. Open a browser and go to 192.168.117.1.
  3. In the network section, choose your home network under Available Networks, enter the password and tap Connect. Use your 2.4 GHz home Wi-Fi network (5 GHz networks won't connect).
  4. Reconnect your phone to your normal Wi-Fi and check Aurora Vision.
Reset the Wi-Fi dongle

This dongle has no owner reset button. To reconnect it, repeat the Wi-Fi steps above in the app. If it still won't connect, we'll sort it out for you.

Still offline? We'll get your system back online and check it's running properly.

Still offline? Request a service visit Get a free quote

Steps written by Total Solar from: Fimer AU UNO-DM-PLUS-Q Commissioning AppNote; Fimer UNO-DM-PLUS-Q Product Manual WLAN (fimer.com).

Fimer fault codes · Can't get it online? Request a service visit · Free quote

FranklinWH Wi-Fi setup

Monitoring app & dongle
aGate built-in WiFi - FranklinWH app
Applies to (CEC listing)
FranklinWH Technologies Co Ltd

Connect FranklinWH to your Wi-Fi

  1. Open the FranklinWH app and go to the Wi-Fi configuration.
  2. Tap Scan QR and scan the code on the aGate, or connect manually to its hotspot (AP_ plus the last nine digits of the serial number; the password is on the label).
  3. Choose your home Wi-Fi and enter the password. Use your 2.4 GHz home Wi-Fi network (5 GHz networks won't connect).
  4. When prompted, disconnect from the aGate hotspot and reconnect your phone to the internet.
Reset the Wi-Fi dongle

This dongle has no owner reset button. To reconnect it, repeat the Wi-Fi steps above in the app. If it still won't connect, we'll sort it out for you.

Still offline? We'll get your system back online and check it's running properly.

Still offline? Request a service visit Get a free quote

Steps written by Total Solar from: FranklinWH Commissioning Guide AU NZ (franklinwh.com).

Can't get it online? Request a service visit · Free quote

Fronius Wi-Fi setup

Monitoring app & dongle
Built-in WLAN - Solar.start / Solar.web
Applies to (CEC listing)
Fronius Australia Pty Ltd

Connect Fronius to your Wi-Fi

  1. Start the inverter's access point from its display or Solar.start app (Communication → WLAN/Access point).
  2. On your phone, join the inverter's Wi-Fi network using the password shown.
  3. Open a browser and go to 192.168.250.181, or use the Solar.start app.
  4. Open Network → WLAN, select your home Wi-Fi and enter the password. Use your 2.4 GHz home Wi-Fi network (5 GHz networks won't connect).
  5. Check the system in Solar.web.

Menu names can differ between app versions.

Reset the Wi-Fi dongle

This dongle has no owner reset button. To reconnect it, repeat the Wi-Fi steps above in the app. If it still won't connect, we'll sort it out for you.

Still offline? We'll get your system back online and check it's running properly.

Still offline? Request a service visit Get a free quote

Steps written by Total Solar from: Fronius GEN24 Installation Guide; Fronius GEN24 Tauro Verto Solar.start User Info (fronius.com).

Fronius fault codes · Can't get it online? Request a service visit · Free quote

GivEnergy Wi-Fi setup

Monitoring app & dongle
WiFi dongle - GivEnergy app/portal
Applies to (CEC listing)
Shenzhen GivEnergy Co Ltd

Connect GivEnergy to your Wi-Fi

  1. Install the GivEnergy app and log in (or create an account).
  2. Stand near the inverter with your phone's Wi-Fi and Bluetooth turned on.
  3. In the app, open the device or Wi-Fi/network configuration option and select your inverter's logger or dongle (scan its QR code or enter the serial number from the label).
  4. Choose your home Wi-Fi, enter the password and confirm. Use your 2.4 GHz home Wi-Fi network (5 GHz networks won't connect).
  5. Wait a few minutes, then check the system shows online in the app.
Reset the Wi-Fi dongle

GivEnergy Wi-Fi dongle

  1. The dongle's reset button is under a cover, so don't remove it: request a service visit and we'll reset it for you.
  2. Wait 30 minutes for the dongle to fully reset. If it doesn't reset, repeat.
  3. Reconnect it to your Wi-Fi using the dongle's W###### network.

GivEnergy asks Gen 3 owners to contact support before resetting the internal Wi-Fi.

Still offline? We'll get your system back online and check it's running properly.

Still offline? Request a service visit Get a free quote

Steps written by Total Solar from: GivEnergy WiFi Dongle Guide 2024 (kb.givenergy.cloud).

GivEnergy fault codes · Can't get it online? Request a service visit · Free quote

Hiconics Wi-Fi setup

Monitoring app & dongle
WiFi dongle - Solarman Smart/Business
Applies to (CEC listing)
Hiconics Eco-energy Drive Technology Co Ltd

Connect Hiconics to your Wi-Fi

  1. Install the Solarman Smart app and log in.
  2. Open your plant and tap Add Datalogger.
  3. Scan the QR code on the Wi-Fi dongle (or enter its serial number) and tap Add.
  4. Follow the Wi-Fi prompts, choose your home Wi-Fi and enter the password. Use your 2.4 GHz home Wi-Fi network (5 GHz networks won't connect).
Reset the Wi-Fi dongle

Wi-Fi dongle / logger

  1. Find the small Reset button on the stick logger plugged into the inverter.
  2. Short press (about 1 second): starts quick network pairing so the app can find it.
  3. Hold for about 5 seconds: restarts the logger (all lights go out, then come back).
  4. Hold for about 10 seconds: restores factory settings. You'll then need to pair it to your Wi-Fi again in the app.
  5. Don't twist the logger body while it's plugged in.

Still offline? We'll get your system back online and check it's running properly.

Still offline? Request a service visit Get a free quote

Steps written by Total Solar from: Hiconics Solarman Commissioning Guide (en.hiconics.com).

Can't get it online? Request a service visit · Free quote

Hinen Wi-Fi setup

Monitoring app & dongle
WiFi logger - Hinen Solar app
Applies to (CEC listing)
Dongguan Hinen New Energy Technology Co Ltd

Connect Hinen to your Wi-Fi

  1. Install the Hinen Solar app and log in.
  2. Open your plant and tap Add Inverter. Turn on Bluetooth and Wi-Fi.
  3. Tap Searching and choose your logger, or scan the QR code on it.
  4. Select your 2.4 GHz Wi-Fi, enter the name and password and tap Next.
  5. Tap Complete when it finishes.
Reset the Wi-Fi dongle

Wi-Fi dongle / logger

  1. Press the Reset button on the logger to restart it.
  2. Then repeat the pairing steps above.

Still offline? We'll get your system back online and check it's running properly.

Still offline? Request a service visit Get a free quote

Steps written by Total Solar from: Hinen WiFi Logger Installation Manual; Hinen Solar App User Manual (hinen.cn).

Can't get it online? Request a service visit · Free quote

Hoymiles Wi-Fi setup

Monitoring app & dongle
DTU-WLite-S / DTU-Pro-S - S-Miles Installer/Cloud
Applies to (CEC listing)
Hoymiles Power Electronics Inc

Connect Hoymiles to your Wi-Fi

  1. Install the S-Miles Installer or S-Miles Cloud app and log in.
  2. Connect to the DTU from the app (stand nearby).
  3. Tap O&M at the bottom, then Network Config.
  4. Choose your home Wi-Fi and enter the password. Use your 2.4 GHz home Wi-Fi network (5 GHz networks won't connect). It takes about a minute.
  5. Check the plant shows online.
Reset the Wi-Fi dongle

Wi-Fi dongle / logger

  1. The DTU has a small reset hole. Press it gently with a pin to reset the DTU.
  2. Then repeat Network Config in the app.

Still offline? We'll get your system back online and check it's running properly.

Still offline? Request a service visit Get a free quote

Steps written by Total Solar from: Hoymiles DTU User Manual; Hoymiles DTU-Pro-S-C Quick Install Guide (hoymiles.com).

Hoymiles fault codes · Can't get it online? Request a service visit · Free quote

Huawei Wi-Fi setup

Monitoring app & dongle
SDongleA-05 - FusionSolar
Applies to (CEC listing)
Huawei Technologies Co Ltd

Connect Huawei to your Wi-Fi

  1. Install FusionSolar and log in.
  2. Go to Me → Device commissioning and scan the QR code on the inverter or Smart Dongle (or join the inverter's WLAN hotspot).
  3. Enter the login password from the label, then open the communication/WLAN settings.
  4. Choose your home Wi-Fi and enter the password. Use your 2.4 GHz home Wi-Fi network (5 GHz networks won't connect). Avoid hotel or airport-style networks that need a sign-in page.

Menu names can differ between app versions.

Reset the Wi-Fi dongle

This dongle has no owner reset button. To reconnect it, repeat the Wi-Fi steps above in the app. If it still won't connect, we'll sort it out for you.

Still offline? We'll get your system back online and check it's running properly.

Still offline? Request a service visit Get a free quote

Steps written by Total Solar from: Huawei SDongleA-05 Quick Guide WLAN-FE; Huawei FusionSolar App User Manual (solar.huawei.com).

Huawei fault codes · Can't get it online? Request a service visit · Free quote

Hypontech Wi-Fi setup

Monitoring app & dongle
WiFi/BT dongle - Hypon.Cloud
Applies to (CEC listing)
Suzhou Hypontech Co Ltd

Connect Hypontech to your Wi-Fi

  1. Install the Hypon.Cloud app and log in (or create an account).
  2. Stand near the inverter with your phone's Wi-Fi and Bluetooth turned on.
  3. In the app, open the device or Wi-Fi/network configuration option and select your inverter's logger or dongle (scan its QR code or enter the serial number from the label).
  4. Choose your home Wi-Fi, enter the password and confirm. Use your 2.4 GHz home Wi-Fi network (5 GHz networks won't connect).
  5. Wait a few minutes, then check the system shows online in the app.

Menu names can differ between app versions.

Reset the Wi-Fi dongle

This dongle has no owner reset button. To reconnect it, repeat the Wi-Fi steps above in the app. If it still won't connect, we'll sort it out for you.

Still offline? We'll get your system back online and check it's running properly.

Still offline? Request a service visit Get a free quote

Steps written by Total Solar from: Hypontech HYPONCLOUD Fast Operation Guide (szhypon.oss-cn-hongkong.aliyuncs.com).

Can't get it online? Request a service visit · Free quote

HYXi Wi-Fi setup

Monitoring app & dongle
DCS WiFi dongle - HYXiPOWER app
Applies to (CEC listing)
Zhejiang Hyxi Technology Co Ltd

Connect HYXi to your Wi-Fi

  1. Install the HYXiPOWER app and log in (or create an account).
  2. Stand near the inverter with your phone's Wi-Fi and Bluetooth turned on.
  3. In the app, open the device or Wi-Fi/network configuration option and select your inverter's logger or dongle (scan its QR code or enter the serial number from the label).
  4. Choose your home Wi-Fi, enter the password and confirm. Use your 2.4 GHz home Wi-Fi network (5 GHz networks won't connect).
  5. Wait a few minutes, then check the system shows online in the app.
Reset the Wi-Fi dongle

Wi-Fi dongle / logger

  1. If you've forgotten the dongle's local password, quickly press the DCS RESET button 4 times to restore its factory settings.
  2. Then set up the Wi-Fi again in the HYXiPOWER app.

Still offline? We'll get your system back online and check it's running properly.

Still offline? Request a service visit Get a free quote

Steps written by Total Solar from: HYXiPOWER App Microinverter WiFi Quick Guide; HYXiPOWER App String Inverter Quick Guide (webfile.hyxipower.com).

Can't get it online? Request a service visit · Free quote

iStore Wi-Fi setup

Monitoring app & dongle
Built-in WiFi - HiSolar app
Applies to (CEC listing)
iStore (QLD) Pty Ltd

Connect iStore to your Wi-Fi

  1. On your phone, join the inverter's WLAN hotspot (its default name starts with 'solar'; the password is on the label).
  2. Open the iStore/HiSolar app and log in to the inverter.
  3. Open the communication or WLAN settings and select your home Wi-Fi. Use your 2.4 GHz home Wi-Fi network (5 GHz networks won't connect).
  4. Enter the password, save, and reconnect your phone to your home Wi-Fi.

Menu names can differ between app versions.

Reset the Wi-Fi dongle

This dongle has no owner reset button. To reconnect it, repeat the Wi-Fi steps above in the app. If it still won't connect, we'll sort it out for you.

Still offline? We'll get your system back online and check it's running properly.

Still offline? Request a service visit Get a free quote

Steps written by Total Solar from: iStore Home Commissioning Quick Guide; iStore HiSolar App User Manual (istore.net.au).

iStore fault codes · Can't get it online? Request a service visit · Free quote

JFY Wi-Fi setup

Monitoring app & dongle
JFY / SolarMAN WiFi Plug - SolarMAN portal

Connect JFY to your Wi-Fi

  1. On your phone or laptop, join the Wi-Fi Plug's network (AP_ followed by its serial number; the default password is in the plug's manual or on its label).
  2. Open a browser, go to 10.10.100.254 and log in.
  3. Open STA Setting, scan, select your home Wi-Fi, enter the password, save and restart the plug from that page. Use your 2.4 GHz home Wi-Fi network (5 GHz networks won't connect).
  4. Check the STA status shows your network, then check the SolarMAN portal.
  5. The plug fits into a covered port on the inverter. Don't unplug or refit it yourself; request a service visit.
Reset the Wi-Fi dongle

This dongle has no owner reset button. To reconnect it, repeat the Wi-Fi steps above in the app. If it still won't connect, we'll sort it out for you.

Still offline? We'll get your system back online and check it's running properly.

Still offline? Request a service visit Get a free quote

Steps written by Total Solar from: JFY WiFi Plug operation and user's manual.

JFY fault codes · Can't get it online? Request a service visit · Free quote

KACO Wi-Fi setup

Monitoring app & dongle
WiFi stick (communication unit) - KACO NX Setup app

Connect KACO to your Wi-Fi

  1. Install the KACO NX Setup app.
  2. Open the app and scan the QR code on the Wi-Fi stick plugged into the inverter, or join the stick's Wi-Fi network (it starts with B…; the password is the registration code printed on the stick).
  3. In the app, open the communication unit's network settings and choose your home Wi-Fi. Use your 2.4 GHz home Wi-Fi network (5 GHz networks won't connect). Names and passwords longer than 32 characters won't work.
  4. Keep your router within about 10 m of the inverter if you can, then check the system in the KACO portal.
Reset the Wi-Fi dongle

This dongle has no owner reset button. To reconnect it, repeat the Wi-Fi steps above in the app. If it still won't connect, we'll sort it out for you.

Still offline? We'll get your system back online and check it's running properly.

Still offline? Request a service visit Get a free quote

Steps written by Total Solar from: KACO blueplanet NX3 operating manual (kaco-newenergy.com).

KACO fault codes · Can't get it online? Request a service visit · Free quote

Kehua Wi-Fi setup

Monitoring app & dongle
WiFi/4G stick - WiseSolar+ app
Applies to (CEC listing)
Xiamen Kehua Digital Energy Tech Co Ltd

Connect Kehua to your Wi-Fi

  1. Install the WiseSolar+ app and log in (or create an account).
  2. Stand near the inverter with your phone's Wi-Fi and Bluetooth turned on.
  3. In the app, open the device or Wi-Fi/network configuration option and select your inverter's logger or dongle (scan its QR code or enter the serial number from the label).
  4. Choose your home Wi-Fi, enter the password and confirm. Use your 2.4 GHz home Wi-Fi network (5 GHz networks won't connect).
  5. Wait a few minutes, then check the system shows online in the app.

Menu names can differ between app versions.

Reset the Wi-Fi dongle

This dongle has no owner reset button. To reconnect it, repeat the Wi-Fi steps above in the app. If it still won't connect, we'll sort it out for you.

Still offline? We'll get your system back online and check it's running properly.

Still offline? Request a service visit Get a free quote

Steps written by Total Solar from: Kehua SPI-B X2 User Manual (nrr.lt).

Can't get it online? Request a service visit · Free quote

Koyoe Wi-Fi setup

Monitoring app & dongle
WiFi-G1/WiFi stick - KOYOE app
Applies to (CEC listing)
Jiangsu Koyoe Energy Technology Co Ltd

Connect Koyoe to your Wi-Fi

  1. Install the KOYOE app and log in (or create an account).
  2. Stand near the inverter with your phone's Wi-Fi and Bluetooth turned on.
  3. In the app, open the device or Wi-Fi/network configuration option and select your inverter's logger or dongle (scan its QR code or enter the serial number from the label).
  4. Choose your home Wi-Fi, enter the password and confirm. Use your 2.4 GHz home Wi-Fi network (5 GHz networks won't connect).
  5. Wait a few minutes, then check the system shows online in the app.

Menu names can differ between app versions.

Reset the Wi-Fi dongle

This dongle has no owner reset button. To reconnect it, repeat the Wi-Fi steps above in the app. If it still won't connect, we'll sort it out for you.

Still offline? We'll get your system back online and check it's running properly.

Still offline? Request a service visit Get a free quote

Steps written by Total Solar from: Koyoe User Manual (koyoe.com).

Can't get it online? Request a service visit · Free quote

Kstar Wi-Fi setup

Monitoring app & dongle
Stick logger - KSTAR Sync / Solarman
Applies to (CEC listing)
Shenzhen Kstar New Energy Company Limited

Connect Kstar to your Wi-Fi

  1. Connect your phone to your home Wi-Fi. Use your 2.4 GHz home Wi-Fi network (5 GHz networks won't connect).
  2. Open the KSTAR Sync app and tap Network Configuration, then scan the QR code on the data stick.
  3. Enter your Wi-Fi password and tap Start Network Configuration.
  4. When it says it's done, tap OK. The NET light on the stick should stay on.
Reset the Wi-Fi dongle

Wi-Fi dongle / logger

  1. Find the small Reset button on the stick logger plugged into the inverter.
  2. Short press (about 1 second): starts quick network pairing so the app can find it.
  3. Hold for about 5 seconds: restarts the logger (all lights go out, then come back).
  4. Hold for about 10 seconds: restores factory settings. You'll then need to pair it to your Wi-Fi again in the app.
  5. Don't twist the logger body while it's plugged in.

Still offline? We'll get your system back online and check it's running properly.

Still offline? Request a service visit Get a free quote

Steps written by Total Solar from: Kstar E5KS-D22 User Manual WiFi Section (kstarnewenergy.com).

Can't get it online? Request a service visit · Free quote

Latronics Wi-Fi setup

Monitoring app & dongle
No Wi-Fi (PV Edge: display only)

Connect Latronics to your Wi-Fi

  1. Latronics PV Edge inverters don't have Wi-Fi. They show generation on their own display and lights.
  2. Check generation on the inverter display.
  3. For app monitoring, request a service visit and we'll talk you through the options.
Reset the Wi-Fi dongle

This dongle has no owner reset button. To reconnect it, repeat the Wi-Fi steps above in the app. If it still won't connect, we'll sort it out for you.

Still offline? We'll get your system back online and check it's running properly.

Still offline? Request a service visit Get a free quote

Steps written by Total Solar from: Latronics PV Edge user manual (latronics.com.au).

Latronics fault codes · Can't get it online? Request a service visit · Free quote

LG Wi-Fi setup

Monitoring app & dongle
RESU battery: monitored through your inverter's app

Connect LG to your Wi-Fi

  1. An LG RESU battery is monitored through your inverter's Wi-Fi or network connection, not its own.
  2. If it shows offline, get the inverter back online using your inverter brand's Wi-Fi steps on this page.
  3. LG's old RESU Monitor service has ended. If you still can't see the battery, request a service visit.
Reset the Wi-Fi dongle

This dongle has no owner reset button. To reconnect it, repeat the Wi-Fi steps above in the app. If it still won't connect, we'll sort it out for you.

Still offline? We'll get your system back online and check it's running properly.

Still offline? Request a service visit Get a free quote

Steps written by Total Solar from: LG RESU product book and LG Wi-Fi quick installation guide (osw.energy distributor copy).

LG fault codes · Can't get it online? Request a service visit · Free quote

LuxPower Wi-Fi setup

Monitoring app & dongle
WiFi dongle - LuxCloud 2.0
Applies to (CEC listing)
ShenZhen Lux Power Technology Co Ltd

Connect LuxPower to your Wi-Fi

  1. Install the LuxCloud 2.0 app and log in (or create an account).
  2. Stand near the inverter with your phone's Wi-Fi and Bluetooth turned on.
  3. In the app, open the device or Wi-Fi/network configuration option and select your inverter's logger or dongle (scan its QR code or enter the serial number from the label).
  4. Choose your home Wi-Fi, enter the password and confirm. Use your 2.4 GHz home Wi-Fi network (5 GHz networks won't connect).
  5. Wait a few minutes, then check the system shows online in the app.

Menu names can differ between app versions.

Reset the Wi-Fi dongle

This dongle has no owner reset button. To reconnect it, repeat the Wi-Fi steps above in the app. If it still won't connect, we'll sort it out for you.

Still offline? We'll get your system back online and check it's running properly.

Still offline? Request a service visit Get a free quote

Steps written by Total Solar from: LuxPower LuxCloud2.0 App User Manual; LuxPower WiFi Quick Guidance (luxpowertek.com).

Can't get it online? Request a service visit · Free quote

NOARK Wi-Fi setup

Monitoring app & dongle
WiFi dongle - myNoark app
Applies to (CEC listing)
NOARK Electrics (Shanghai) Co Ltd

Connect NOARK to your Wi-Fi

  1. Install the myNoark app and log in (or create an account).
  2. Stand near the inverter with your phone's Wi-Fi and Bluetooth turned on.
  3. In the app, open the device or Wi-Fi/network configuration option and select your inverter's logger or dongle (scan its QR code or enter the serial number from the label).
  4. Choose your home Wi-Fi, enter the password and confirm. Use your 2.4 GHz home Wi-Fi network (5 GHz networks won't connect).
  5. Wait a few minutes, then check the system shows online in the app.

Menu names can differ between app versions.

Reset the Wi-Fi dongle

This dongle has no owner reset button. To reconnect it, repeat the Wi-Fi steps above in the app. If it still won't connect, we'll sort it out for you.

Still offline? We'll get your system back online and check it's running properly.

Still offline? Request a service visit Get a free quote

Steps written by Total Solar from: NOARK Quick Guide Connect to myNoark (link.master-instruments.com.au).

Can't get it online? Request a service visit · Free quote

Pylontech Wi-Fi setup

Monitoring app & dongle
Force H3X - PylontechPro / PyHome app
Applies to (CEC listing)
Pylon Technologies Co Ltd

Connect Pylontech to your Wi-Fi

  1. Install the PylontechPro / PyHome app and log in.
  2. Find nearby devices, select yours and open Local Configuration.
  3. Choose Initial Config, then WIFI Configuration.
  4. Pick your home Wi-Fi and enter the password. Use your 2.4 GHz home Wi-Fi network (5 GHz networks won't connect).
  5. Wait for 'Network configuration success', then tap Next.
Reset the Wi-Fi dongle

This dongle has no owner reset button. To reconnect it, repeat the Wi-Fi steps above in the app. If it still won't connect, we'll sort it out for you.

Still offline? We'll get your system back online and check it's running properly.

Still offline? Request a service visit Get a free quote

Steps written by Total Solar from: Pylontech Force H3X SOP PylontechPro App (pimassetsprdst.blob.core.windows.net).

Pylontech fault codes · Can't get it online? Request a service visit · Free quote

Qcells Wi-Fi setup

Monitoring app & dongle
Q.HOME WiFi dongle - Q.OMMAND HOME
Applies to (CEC listing)
Hanwha Solutions Corporation

Connect Qcells to your Wi-Fi

  1. Install the Q.OMMAND HOME app and log in (or create an account).
  2. Stand near the inverter with your phone's Wi-Fi and Bluetooth turned on.
  3. In the app, open the device or Wi-Fi/network configuration option and select your inverter's logger or dongle (scan its QR code or enter the serial number from the label).
  4. Choose your home Wi-Fi, enter the password and confirm. Use your 2.4 GHz home Wi-Fi network (5 GHz networks won't connect).
  5. Wait a few minutes, then check the system shows online in the app.

Menu names can differ between app versions.

Reset the Wi-Fi dongle

This dongle has no owner reset button. To reconnect it, repeat the Wi-Fi steps above in the app. If it still won't connect, we'll sort it out for you.

Still offline? We'll get your system back online and check it's running properly.

Still offline? Request a service visit Get a free quote

Steps written by Total Solar from: Qcells QHOME CORE H5 User Manual AU (8414000.fs1.hubspotusercontent-na1.net).

Can't get it online? Request a service visit · Free quote

Redback Wi-Fi setup

Monitoring app & dongle
Built-in WiFi/BT - MyRedback app
Applies to (CEC listing)
Redback Energy Pty Ltd; Redback Operations Pty Ltd

Connect Redback to your Wi-Fi

  1. Open the MyRedback app and log in.
  2. Choose the option to change the network name or Wi-Fi password, and connect to the inverter over Bluetooth.
  3. Pick your home Wi-Fi and enter the password. Use your 2.4 GHz home Wi-Fi network (5 GHz networks won't connect).
  4. Check the system shows online. Mobile phone hotspots aren't recommended.

Menu names can differ between app versions.

Reset the Wi-Fi dongle

This dongle has no owner reset button. To reconnect it, repeat the Wi-Fi steps above in the app. If it still won't connect, we'll sort it out for you.

Still offline? We'll get your system back online and check it's running properly.

Still offline? Request a service visit Get a free quote

Steps written by Total Solar from: Redback SI Series Owners Guide; Redback ST10000 Homeowner Guide (5618470.fs1.hubspotusercontent-ap1.net, assets-global.website-files.com).

Redback fault codes · Can't get it online? Request a service visit · Free quote

RedEarth Wi-Fi setup

Monitoring app & dongle
Built-in (Solarman-based) - RedEarth EMU app
Applies to (CEC listing)
RedEarth Energy Storage Ltd

Connect RedEarth to your Wi-Fi

  1. The monitoring device is set up in the factory. If you've changed your router, open the RedEarth EMU app.
  2. Select your system and open its network/Wi-Fi settings.
  3. Choose your home Wi-Fi and enter the password. Use your 2.4 GHz home Wi-Fi network (5 GHz networks won't connect).

Menu names can differ between app versions.

Reset the Wi-Fi dongle

This dongle has no owner reset button. To reconnect it, repeat the Wi-Fi steps above in the app. If it still won't connect, we'll sort it out for you.

Still offline? We'll get your system back online and check it's running properly.

Still offline? Request a service visit Get a free quote

Steps written by Total Solar from: RedEarth BlackMax Installation Operation Manual (redearth.energy).

Can't get it online? Request a service visit · Free quote

Samil Power Wi-Fi setup

Monitoring app & dongle
Built-in Wi-Fi (SolarRiver TL) - web page at 10.10.100.254

Connect Samil Power to your Wi-Fi

  1. Press the function button on the inverter until WSN shows on the screen. Note the network name it shows (AP_ followed by numbers).
  2. On your phone or laptop, join that AP_ Wi-Fi network.
  3. Open a browser, go to 10.10.100.254 and log in.
  4. Use Scan, select your home Wi-Fi, enter the password and Save, then OK. Use your 2.4 GHz home Wi-Fi network (5 GHz networks won't connect).
  5. Reconnect your phone to your home Wi-Fi.
Reset the Wi-Fi dongle

This dongle has no owner reset button. To reconnect it, repeat the Wi-Fi steps above in the app. If it still won't connect, we'll sort it out for you.

Still offline? We'll get your system back online and check it's running properly.

Still offline? Request a service visit Get a free quote

Steps written by Total Solar from: Samil Power SolarRiver Quick Instruction of WiFi Connection and SolarRiver TL-D product manual.

Samil Power fault codes · Can't get it online? Request a service visit · Free quote

Schneider Electric Wi-Fi setup

Monitoring app & dongle
Conext Gateway / InsightHome - Insight web UI
Applies to (CEC listing)
Schneider Electric Solar Inc

Connect Schneider Electric to your Wi-Fi

  1. On your phone or laptop, join the InsightHome Wi-Fi network (named like InsightHome_xxxxxx).
  2. Open a browser and go to https://192.168.100.1 to reach InsightLocal, then log in.
  3. Open the network settings, enter your home Wi-Fi name (SSID) and password and apply. Use your 2.4 GHz home Wi-Fi network (5 GHz networks won't connect).
Reset the Wi-Fi dongle

Wi-Fi dongle / logger

  1. Press and hold the Power button on the InsightHome for about 9 seconds: user settings reset and it restarts.
  2. A longer hold restores full factory defaults (see the button timing table on the unit's guide). Then repeat the setup steps.

Still offline? We'll get your system back online and check it's running properly.

Still offline? Request a service visit Get a free quote

Steps written by Total Solar from: Schneider InsightHome Owners Guide; Schneider InsightHome Quick Start (solar.se.com).

Can't get it online? Request a service visit · Free quote

Selectronic Wi-Fi setup

Monitoring app & dongle
SP LINK/Select.live device - select.live
Applies to (CEC listing)
Selectronic Australia; Selectronic Australia Pty Ltd

Connect Selectronic to your Wi-Fi

  1. On your phone or computer, join the Wi-Fi network called 'selectronic' (no password). It appears for a while after power-up or a factory reset.
  2. Open a browser and go to http://192.168.1.1. The Setup Wizard opens.
  3. Choose Wi-Fi, select your home network and enter the password. Use your 2.4 GHz home Wi-Fi network (5 GHz networks won't connect).
  4. After setup the 'selectronic' hotspot switches off.
Reset the Wi-Fi dongle

Wi-Fi dongle / logger

  1. A factory reset uses the Select.live Reset button (held for 10 seconds).
  2. The button is on the back of the unit, behind its wall mount. Don't take the unit off the wall: request a service visit and a licensed electrician will do the reset.
  3. Then run the Setup Wizard again.

Still offline? We'll get your system back online and check it's running properly.

Still offline? Request a service visit Get a free quote

Steps written by Total Solar from: Selectronic IN0054 Select.live Installation Guide; Selectronic Select.live User Manual (selectronic.com.au).

Selectronic fault codes · Can't get it online? Request a service visit · Free quote

Sinexcel Wi-Fi setup

Monitoring app & dongle
WiFi stick - ESS LINK app
Applies to (CEC listing)
Shenzhen Sinexcel Electric Co Ltd; Shenzhen Sinexcel Isuna Energy Technology Co Ltd

Connect Sinexcel to your Wi-Fi

  1. Install the ESS LINK app and log in (or create an account).
  2. Stand near the inverter with your phone's Wi-Fi and Bluetooth turned on.
  3. In the app, open the device or Wi-Fi/network configuration option and select your inverter's logger or dongle (scan its QR code or enter the serial number from the label).
  4. Choose your home Wi-Fi, enter the password and confirm. Use your 2.4 GHz home Wi-Fi network (5 GHz networks won't connect).
  5. Wait a few minutes, then check the system shows online in the app.
Reset the Wi-Fi dongle

This dongle has no owner reset button. To reconnect it, repeat the Wi-Fi steps above in the app. If it still won't connect, we'll sort it out for you.

Still offline? We'll get your system back online and check it's running properly.

Still offline? Request a service visit Get a free quote

Steps written by Total Solar from: Sinexcel-Isuna ESSLINK App Operation (sinexcel-isuna.com).

Can't get it online? Request a service visit · Free quote

SMA Wi-Fi setup

Monitoring app & dongle
Built-in WLAN/Speedwire - SMA Energy app / Sunny Portal ennexOS
Applies to (CEC listing)
SMA Australia Pty Ltd

Connect SMA to your Wi-Fi

  1. On your phone or laptop, join the inverter's Wi-Fi network SMA[serial number]. The password (WPA2-PSK) is on the inverter's type label.
  2. Open a browser and go to smalogin.net (or 192.168.12.3) and log in.
  3. Choose Network configuration, select your home Wi-Fi and enter the password. Use your 2.4 GHz home Wi-Fi network (5 GHz networks won't connect).
  4. Check the system in the SMA Energy app or Sunny Portal.
Reset the Wi-Fi dongle

This dongle has no owner reset button. To reconnect it, repeat the Wi-Fi steps above in the app. If it still won't connect, we'll sort it out for you.

Still offline? We'll get your system back online and check it's running properly.

Still offline? Request a service visit Get a free quote

Steps written by Total Solar from: SMA Sunny Boy 3.0-6.0 Operating Manual WLAN; SMA Sunny Portal ennexOS User Manual (files.sma.de).

SMA fault codes · Can't get it online? Request a service visit · Free quote

Sofar Wi-Fi setup

Monitoring app & dongle
LSW-3 Solarman stick - SOFAR Monitor / Solarman
Applies to (CEC listing)
Shenzhen SOFARSOLAR Co Ltd

Connect Sofar to your Wi-Fi

  1. Install the SOFAR / Solarman app and log in (or create an account).
  2. Stand near the inverter with your phone's Wi-Fi and Bluetooth turned on.
  3. In the app, open the device or Wi-Fi/network configuration option and select your inverter's logger or dongle (scan its QR code or enter the serial number from the label).
  4. Choose your home Wi-Fi, enter the password and confirm. Use your 2.4 GHz home Wi-Fi network (5 GHz networks won't connect).
  5. Wait a few minutes, then check the system shows online in the app.
Reset the Wi-Fi dongle

SOLARMAN stick logger (LSW-3 / LSW-5)

  1. Long press the Reset button on the stick logger for 5 seconds to reboot it.
  2. If it still won't connect, long press the Reset button for 10 seconds to restore factory settings (the logger's light flashes fast).
  3. Open the SOLARMAN Smart app and run the network setup again, choosing your home 2.4 GHz Wi-Fi and entering its password.

Still offline? We'll get your system back online and check it's running properly.

Still offline? Request a service visit Get a free quote

Steps written by Total Solar from: Sofar Solarman LSW-3 Stick Logger Quick Guide; Sofar Solarman LSW-3-C Stick Logger Datasheet Guide (deyeinverter.com, helpcenter.solarmanpv.com).

Sofar fault codes · Can't get it online? Request a service visit · Free quote

SolarEdge Wi-Fi setup

Monitoring app & dongle
Built-in Wi-Fi via SetApp - mySolarEdge / monitoring platform
Applies to (CEC listing)
SolarEdge Technologies (Australia) PTY LTD; SolarEdge Technologies Ltd

Connect SolarEdge to your Wi-Fi

  1. Install the mySolarEdge app (installers use SetApp).
  2. Open the inverter's communication settings and choose Wi-Fi.
  3. Pick your home Wi-Fi and enter the password. Your network name should use only letters, numbers and hyphens.
  4. Check the system shows online in mySolarEdge.

Menu names can differ between app versions.

Reset the Wi-Fi dongle

This dongle has no owner reset button. To reconnect it, repeat the Wi-Fi steps above in the app. If it still won't connect, we'll sort it out for you.

Still offline? We'll get your system back online and check it's running properly.

Still offline? Request a service visit Get a free quote

Steps written by Total Solar from: SolarEdge WiFi Configuration Using SetApp (springers.com.au).

SolarEdge fault codes · Can't get it online? Request a service visit · Free quote

Solarman logger (generic) Wi-Fi setup

Monitoring app & dongle
Generic Solarman LSW-3 stick (used by many OEMs)
Applies to (CEC listing)
(non-CEC-row) Solarman-OEM

Connect Solarman logger (generic) to your Wi-Fi

  1. Install SOLARMAN Smart and log in.
  2. Add the logger by scanning the QR code on it (or type its serial number).
  3. Tap Go to Configure, pick your home Wi-Fi and enter the password. Use your 2.4 GHz home Wi-Fi network (5 GHz networks won't connect).
  4. When the NET light stays on, the logger is connected.
Reset the Wi-Fi dongle

SOLARMAN stick logger (LSW-3 / LSW-5)

  1. Long press the Reset button on the stick logger for 5 seconds to reboot it.
  2. If it still won't connect, long press the Reset button for 10 seconds to restore factory settings (the logger's light flashes fast).
  3. Open the SOLARMAN Smart app and run the network setup again, choosing your home 2.4 GHz Wi-Fi and entering its password.

Still offline? We'll get your system back online and check it's running properly.

Still offline? Request a service visit Get a free quote

Steps written by Total Solar from: Solarman LSW-3 WiFi Stick Web Config (invt.com).

Can't get it online? Request a service visit · Free quote

SolaX Wi-Fi setup

Monitoring app & dongle
Pocket WiFi V3/V4 - SolaXCloud
Applies to (CEC listing)
SolaX Power Network Technology (Zhe jiang) Co Ltd; SolaX Power Network Technology (Zhejiang) Co Ltd; SolaX Power Network Technology Zhejiang Co Ltd

Connect SolaX to your Wi-Fi

  1. Install the SolaXCloud app and log in.
  2. On your phone, join the Pocket WiFi's hotspot (named Wifi_ followed by its serial number).
  3. In the app's Wi-Fi configuration, type in your home Wi-Fi name and password. Use your 2.4 GHz home Wi-Fi network (5 GHz networks won't connect).
  4. Wait a few minutes and check the app shows online.

Menu names can differ between app versions.

Reset the Wi-Fi dongle

Wi-Fi dongle / logger

  1. Press and hold the button on the Pocket WiFi for more than a few seconds to factory reset it (see the timing on its label).
  2. Then repeat the setup steps.

Still offline? We'll get your system back online and check it's running properly.

Still offline? Request a service visit Get a free quote

Steps written by Total Solar from: Solax Pocket WiFi V4.0 Installation Manual; Solax Pocket WiFi V3.0 User Manual (solaxpower.com).

SolaX fault codes · Can't get it online? Request a service visit · Free quote

Solinteg Wi-Fi setup

Monitoring app & dongle
WiFi dongle - Solinteg Cloud / IntegHub
Applies to (CEC listing)
Wuxi Solinteg Power Co Ltd

Connect Solinteg to your Wi-Fi

  1. Install the Solinteg Cloud app and log in.
  2. Connect to the device directly (Device Direct Connection).
  3. Open Quick Configuration & WiFi, choose your home Wi-Fi and enter the password. Use your 2.4 GHz home Wi-Fi network (5 GHz networks won't connect).
  4. Add the plant to your account and check it shows online.
Reset the Wi-Fi dongle

This dongle has no owner reset button. To reconnect it, repeat the Wi-Fi steps above in the app. If it still won't connect, we'll sort it out for you.

Still offline? We'll get your system back online and check it's running properly.

Still offline? Request a service visit Get a free quote

Steps written by Total Solar from: Solinteg Inverter Configuration Guide; Solinteg Monitoring Introduction (solinteginverter.hu).

Solinteg fault codes · Can't get it online? Request a service visit · Free quote

Solis Wi-Fi setup

Monitoring app & dongle
S4/S5 WiFi stick - SolisCloud
Applies to (CEC listing)
Ginlong Technologies Co Ltd

Connect Solis to your Wi-Fi

  1. Install the SolisCloud app and log in (or create an account).
  2. Stand near the inverter with your phone's Wi-Fi and Bluetooth turned on.
  3. In the app, open the device or Wi-Fi/network configuration option and select your inverter's logger or dongle (scan its QR code or enter the serial number from the label).
  4. Choose your home Wi-Fi, enter the password and confirm. Use your 2.4 GHz home Wi-Fi network (5 GHz networks won't connect).
  5. Wait a few minutes, then check the system shows online in the app.
Reset the Wi-Fi dongle

S4/S5 WiFi-ST data logger

  1. Short press the RESET button to reconnect the logger to the network.
  2. Long press for over 10 seconds to restore factory settings (this erases its network settings).
  3. Set the Wi-Fi up again in the SolisCloud app.

Still offline? We'll get your system back online and check it's running properly.

Still offline? Request a service visit Get a free quote

Steps written by Total Solar from: Solis S5-WiFi-ST 4Pin Quick Guide; Solis S4-WiFi-ST USB Quick Guide (solisinverters.au).

Solis fault codes · Can't get it online? Request a service visit · Free quote

Solplanet (AISWEI) Wi-Fi setup

Monitoring app & dongle
WiFi stick - Solplanet app (formerly AiSWEICloud)
Applies to (CEC listing)
AISWEI Technology (Shanghai) Co Ltd; AISWEI Technology Co Ltd

Connect Solplanet (AISWEI) to your Wi-Fi

  1. On your phone, join the monitor's Wi-Fi hotspot (its name starts with AISWEI-).
  2. Open the Solplanet app and choose Network configuration.
  3. Type your home Wi-Fi name (or pick it from the list) and enter the password. Use your 2.4 GHz home Wi-Fi network (5 GHz networks won't connect).
  4. Reconnect your phone to your home Wi-Fi and check the plant.
Reset the Wi-Fi dongle

This dongle has no owner reset button. To reconnect it, repeat the Wi-Fi steps above in the app. If it still won't connect, we'll sort it out for you.

Still offline? We'll get your system back online and check it's running properly.

Still offline? Request a service visit Get a free quote

Steps written by Total Solar from: AISWEI Solplanet App Quick Guide; AISWEI AiSWEICloud App Manual AU; AISWEI Solplanet App Manual (solplanet.net).

Solplanet (AISWEI) fault codes · Can't get it online? Request a service visit · Free quote

sonnen Wi-Fi setup

Monitoring app & dongle
Ethernet (no WiFi) - sonnen app / find-my.sonnen-batterie.com
Applies to (CEC listing)
SONNEN AUSTRALIA PTY LIMITED

Connect sonnen to your Wi-Fi

  1. sonnen batteries connect by network cable, not Wi-Fi.
  2. Check the cable from the battery to your router is plugged in at both ends.
  3. Restart your router, then wait a few minutes. Check find-my.sonnen-batterie.com or the sonnen app.
Reset the Wi-Fi dongle

This dongle has no owner reset button. To reconnect it, repeat the Wi-Fi steps above in the app. If it still won't connect, we'll sort it out for you.

Still offline? We'll get your system back online and check it's running properly.

Still offline? Request a service visit Get a free quote

Steps written by Total Solar from: Sonnen sonnenBatterie AU Operating Instructions (media.sonnengroup.com).

sonnen fault codes · Can't get it online? Request a service visit · Free quote

SRNE Wi-Fi setup

Monitoring app & dongle
WiFi Plug Pro (MS-W-09) - SmartESS/SRNE app
Applies to (CEC listing)
SRNE Solar Co Ltd

Connect SRNE to your Wi-Fi

  1. Install the SRNE/SmartESS app and register.
  2. Tap Wi-Fi Config, then Network Setting, and follow the prompts to enter your home Wi-Fi name and password. Use your 2.4 GHz home Wi-Fi network (5 GHz networks won't connect).
  3. After the Wi-Fi Plug Pro restarts, reconnect your phone to your home Wi-Fi.
  4. Add the datalogger by scanning its PN code or typing it in.
Reset the Wi-Fi dongle

This dongle has no owner reset button. To reconnect it, repeat the Wi-Fi steps above in the app. If it still won't connect, we'll sort it out for you.

Still offline? We'll get your system back online and check it's running properly.

Still offline? Request a service visit Get a free quote

Steps written by Total Solar from: SRNE WiFi Plug Pro Installation Guide (midnitesolar.com).

Can't get it online? Request a service visit · Free quote

Steca Wi-Fi setup

Monitoring app & dongle
LAN (Ethernet) - Steca sunCloud portal

Connect Steca to your Wi-Fi

  1. StecaGrid inverters connect by network cable (LAN), not Wi-Fi.
  2. Check the network cable from the inverter to your router is plugged in at the router end, then restart the router.
  3. Most networks give the inverter an address automatically (DHCP). If yours doesn't, the network settings are on the inverter display under Settings → Network.
  4. Check your system in Steca sunCloud (suncloud.steca.com).
Reset the Wi-Fi dongle

This dongle has no owner reset button. To reconnect it, repeat the Wi-Fi steps above in the app. If it still won't connect, we'll sort it out for you.

Still offline? We'll get your system back online and check it's running properly.

Still offline? Request a service visit Get a free quote

Steps written by Total Solar from: Steca coolcept fleX operating instructions (steca.com) and Steca sunCloud information (kontron-solar.com).

Steca fault codes · Can't get it online? Request a service visit · Free quote

Sungrow Wi-Fi setup

Monitoring app & dongle
WiNet-S/S2 - iSolarCloud
Applies to (CEC listing)
Sungrow Power Supply Co Ltd

Connect Sungrow to your Wi-Fi

  1. Install the iSolarCloud (Sungrow) app and log in (or create an account).
  2. Stand near the inverter with your phone's Wi-Fi and Bluetooth turned on.
  3. In the app, open the device or Wi-Fi/network configuration option and select your inverter's logger or dongle (scan its QR code or enter the serial number from the label).
  4. Choose your home Wi-Fi, enter the password and confirm. Use your 2.4 GHz home Wi-Fi network (5 GHz networks won't connect).
  5. Wait a few minutes, then check the system shows online in the app.
Reset the Wi-Fi dongle

WiNet-S / WiNet-S2

  1. Short press the WiNet button once to enter SmartConfig mode.
  2. Press and hold for 5–10 seconds to enter network connection mode, then re-add Wi-Fi in the iSolarCloud app.
  3. Press and hold for over 30 seconds to restore factory defaults.

Still offline? We'll get your system back online and check it's running properly.

Still offline? Request a service visit Get a free quote

Steps written by Total Solar from: Sungrow WiNet-S S2 Quick Installation Guide; Sungrow WiNet-S S2 User Manual; Sungrow AU How to Create Plant WiNet-S; Sungrow AU WLAN Configuration WiNet-S (info-support.sungrowpower.com, service.sungrowpower.com.au).

Sungrow fault codes · Can't get it online? Request a service visit · Free quote

Sunny Roo Wi-Fi setup

Monitoring app & dongle
No built-in Wi-Fi (display only)

Connect Sunny Roo to your Wi-Fi

  1. Sunny Roo inverters don't have Wi-Fi. Their manual lists only a display plus optional wired communication cards.
  2. Check today's and total generation on the inverter display.
  3. Want app monitoring? Request a service visit and we'll talk you through the options for your system.
Reset the Wi-Fi dongle

This dongle has no owner reset button. To reconnect it, repeat the Wi-Fi steps above in the app. If it still won't connect, we'll sort it out for you.

Still offline? We'll get your system back online and check it's running properly.

Still offline? Request a service visit Get a free quote

Steps written by Total Solar from: Sunny Roo inverter user manual (solargain.com.au).

Sunny Roo fault codes · Can't get it online? Request a service visit · Free quote

Sunsynk Wi-Fi setup

Monitoring app & dongle
Sunsynk data logger dongle - Sunsynk Connect
Applies to (CEC listing)
SUNSYNK AUSTRALIA PTY LTD; Sunsynk Ltd

Connect Sunsynk to your Wi-Fi

  1. Install Sunsynk Connect and log in.
  2. Open Device List → Gateway to see the data logger's connection status.
  3. To change Wi-Fi, open the logger's network settings, choose your home Wi-Fi and enter the password. Use your 2.4 GHz home Wi-Fi network (5 GHz networks won't connect).

Menu names can differ between app versions.

Reset the Wi-Fi dongle

Wi-Fi dongle / logger

  1. Find the small Reset button on the stick logger plugged into the inverter.
  2. Short press (about 1 second): starts quick network pairing so the app can find it.
  3. Hold for about 5 seconds: restarts the logger (all lights go out, then come back).
  4. Hold for about 10 seconds: restores factory settings. You'll then need to pair it to your Wi-Fi again in the app.
  5. Don't twist the logger body while it's plugged in.

Still offline? We'll get your system back online and check it's running properly.

Still offline? Request a service visit Get a free quote

Steps written by Total Solar from: Sunsynk Connect Remote Monitoring (support.sunsynk.com).

Sunsynk fault codes · Can't get it online? Request a service visit · Free quote

Sunways Wi-Fi setup

Monitoring app & dongle
WiFi stick - Sunways Portal
Applies to (CEC listing)
Ningbo Sunways Technologies Co Ltd

Connect Sunways to your Wi-Fi

  1. Install the Sunways app and log in.
  2. Go to Me → WIFI Configuration and tap To Connect. Join the inverter's hotspot, then go back to the app and tap To configure.
  3. The page opens at 10.10.100.254 (username and password are both admin).
  4. Select your home Wi-Fi, enter the password and save. Tap Restart when it says Saved Successfully. Use your 2.4 GHz home Wi-Fi network (5 GHz networks won't connect).
Reset the Wi-Fi dongle

This dongle has no owner reset button. To reconnect it, repeat the Wi-Fi steps above in the app. If it still won't connect, we'll sort it out for you.

Still offline? We'll get your system back online and check it's running properly.

Still offline? Request a service visit Get a free quote

Steps written by Total Solar from: Sunways Portal App Basic Introduction; Sunways WiFi Module User Manual (sunways-tech.com, sunways-tech.eu).

Sunways fault codes · Can't get it online? Request a service visit · Free quote

Tesla Wi-Fi setup

Monitoring app & dongle
Powerwall Gateway - Tesla app

Connect Tesla to your Wi-Fi

  1. Stand next to your Powerwall and Gateway for the whole setup.
  2. In the Tesla app, open your home energy site, then Settings → Configure Wi-Fi.
  3. Gateway 1: tap Manually Enter Details and use the Gateway serial number shown in the app as the password. Gateway 2: scan the QR code behind the Gateway's glass front door. That door is meant for owners; never remove any covers.
  4. Accept the request to join the TEG-xxx network, choose your home Wi-Fi and enter the password, then tap Connect. It can take up to 5 minutes. Gateway 1 needs 2.4 GHz.
  5. If it fails, wait five minutes and try again, or request a service visit.
Reset the Wi-Fi dongle

This dongle has no owner reset button. To reconnect it, repeat the Wi-Fi steps above in the app. If it still won't connect, we'll sort it out for you.

Still offline? We'll get your system back online and check it's running properly.

Still offline? Request a service visit Get a free quote

Steps written by Total Solar from: Tesla Support, Connecting Powerwall to Wi-Fi and Internet Connectivity (tesla.com).

Tesla fault codes · Can't get it online? Request a service visit · Free quote

Victron Wi-Fi setup

Monitoring app & dongle
GX device (Cerbo/Venus) - VRM portal
Applies to (CEC listing)
Victron Energy BV

Connect Victron to your Wi-Fi

  1. On the GX device (Cerbo/Venus), open Settings → Wi-Fi from its screen or the VictronConnect app.
  2. Select your home Wi-Fi and enter the password.
  3. Check the site shows online in the VRM portal.

Menu names can differ between app versions.

Reset the Wi-Fi dongle

This dongle has no owner reset button. To reconnect it, repeat the Wi-Fi steps above in the app. If it still won't connect, we'll sort it out for you.

Still offline? We'll get your system back online and check it's running properly.

Still offline? Request a service visit Get a free quote

Steps written by Total Solar from: Victron Cerbo GX Internet Connectivity; Victron VRM Portal Manual (victronenergy.com).

Victron fault codes · Can't get it online? Request a service visit · Free quote

Weiheng Wi-Fi setup

Monitoring app & dongle
TIANWU - PANGU Lite (Ethernet/EMS)
Applies to (CEC listing)
Jiangsu Weiheng Intelligent Technology Co Ltd

Connect Weiheng to your Wi-Fi

  1. This system connects through its EMS by network cable.
  2. Check the cable to your router is plugged in at both ends and restart the router.
  3. If it's still offline, request a service visit.
Reset the Wi-Fi dongle

This dongle has no owner reset button. To reconnect it, repeat the Wi-Fi steps above in the app. If it still won't connect, we'll sort it out for you.

Still offline? We'll get your system back online and check it's running properly.

Still offline? Request a service visit Get a free quote

Steps written by Total Solar from: Weiheng TIANWU PC-G1 User Manual AU (whes.com).

Can't get it online? Request a service visit · Free quote

Yinergy Wi-Fi setup

Monitoring app & dongle
WiFi dongle - Yinergy Cloud app
Applies to (CEC listing)
Yinergy Digital Power Technology Co Ltd

Connect Yinergy to your Wi-Fi

  1. Install the Yinergy Cloud app and log in (or create an account).
  2. Stand near the inverter with your phone's Wi-Fi and Bluetooth turned on.
  3. In the app, open the device or Wi-Fi/network configuration option and select your inverter's logger or dongle (scan its QR code or enter the serial number from the label).
  4. Choose your home Wi-Fi, enter the password and confirm. Use your 2.4 GHz home Wi-Fi network (5 GHz networks won't connect).
  5. Wait a few minutes, then check the system shows online in the app.
Reset the Wi-Fi dongle

This dongle has no owner reset button. To reconnect it, repeat the Wi-Fi steps above in the app. If it still won't connect, we'll sort it out for you.

Still offline? We'll get your system back online and check it's running properly.

Still offline? Request a service visit Get a free quote

Steps written by Total Solar from: Yinergy Single-Phase Manual AU (yinergy-solar.com).

Can't get it online? Request a service visit · Free quote

Zeversolar Wi-Fi setup

Monitoring app & dongle
ComBox/ZeverCloud
Applies to (CEC listing)
(non-CEC-row) Zeversolar

Connect Zeversolar to your Wi-Fi

  1. Find the ComBox's IP address from your router (or use the address on its label, e.g. 192.168.10.13) and open it in a browser.
  2. Open the network settings, choose your home Wi-Fi and enter the password.
  3. Save and check ZeverCloud.
Reset the Wi-Fi dongle

Wi-Fi dongle / logger

  1. In the ComBox web page, open Advanced and click OK under Restore to Factory.
  2. Then set the network up again.

Still offline? We'll get your system back online and check it's running properly.

Still offline? Request a service visit Get a free quote

Steps written by Total Solar from: Zeversolar ComBox User Manual (res.cloudinary.com).

Zeversolar fault codes · Can't get it online? Request a service visit · Free quote

Need help with this fault?

Get a licensed electrician to call you back.

Total Solar can help: our licensed electricians install and service systems. Based in Ellenbrook, WA, with Victoria and Queensland also available.

Or call 1300 209 503

By sending this form you agree to Total Solar (THK Group Pty Ltd) contacting you by phone, SMS or email about this request. We use your details only to respond, as set out in our Privacy Policy.

Steps are written by Total Solar from each manufacturer's (or, where noted, distributor's) documentation, credited under each brand. We don't host manufacturer documents. Videos are embedded from YouTube and credited to their creators. Apps and dongles change over time; follow the instructions for your exact model. Brand names are trademarks of their owners; Total Solar is not affiliated with them unless stated.

Total Solar

Solar, batteries and EV charging for homes and businesses — based in Ellenbrook, WA, with Victoria and Queensland also available.

  • NETCC Approved Seller
  • WA electrical contractor licence EC17964
  • Participating vendor, WA Residential Battery Scheme

Services

Company

Contact

Government incentives are subject to eligibility, availability and change. Amounts are shown as "up to" figures and were checked on 12 October 2026. Always confirm details on the official program website. Total Solar is not a government body and isn't affiliated with or endorsed by any government program. Results from solar and battery systems vary with usage, tariffs, weather and system design. Fault code information is a general guide only. All work on solar panels, inverters and batteries must be performed by a licensed electrician. Brand names are trademarks of their respective owners.

© 2026 THK Group Pty Ltd trading as Total Solar · ABN 15 654 569 856 Privacy Policy · Terms and Conditions
Get a quote Call