sonnen error codes explained
What 5 sonnen battery fault and error codes mean, in plain English, with safe checks you can do and when to call a licensed electrician.
Safety first: never open the switchboard, remove covers, or pull apart or disconnect the inverter, batteries, isolators or wiring. Only use the switches and buttons described here. Anything else must be done by a licensed electrician. Call 1300 209 503 or book a service request.
| Code | Message & meaning |
|---|---|
| Eclipse white pulsingInfo |
Normal operationThe storage system is in normal operation. What you can do
sonnenBatterie eco 9.43 · Guide only. All work must be done by a licensed electrician. |
| Eclipse green pulsingWarning |
Grid connection interrupted / emergency powerThe connection to the public grid is interrupted (grid outage). If there is still no grid after about five minutes the sonnen Eclipse switches off. On systems with the emergency power option, the system is running in emergency (backup) mode. What you can do
sonnenBatterie eco 9.43 · Guide only. All work must be done by a licensed electrician. |
| Eclipse orange pulsingWarning |
No internet connection / backup overloadNo internet connection to the storage system. On systems with the emergency power option, it can also mean an overload has been detected in emergency operation. What you can do
sonnenBatterie eco 9.43 · Guide only. All work must be done by a licensed electrician. |
| Eclipse red constantFault |
Problem detectedThe storage system has detected a problem that is preventing normal operation or may cause damage to the storage system. What you can do
sonnenBatterie eco 9.43 · Guide only. All work must be done by a licensed electrician. |
| No connection to portalWarning |
No connection to my.sonnen-batterie.comNo connection between the storage system and the sonnen server. What you can do
sonnenBatterie eco 9.43 · Guide only. All work must be done by a licensed electrician. |
No codes match. Try fewer characters, or ask us.
Common sonnen questions
What does sonnen Eclipse red constant "Problem detected" mean?
The storage system has detected a problem that is preventing normal operation or may cause damage to the storage system. Check the battery status and any extra alarms in the app This is a guide only; any electrical work must be done by a licensed electrician.
What does sonnen Eclipse white pulsing "Normal operation" mean?
The storage system is in normal operation. No action needed - this is a status message, not a fault This is a guide only; any electrical work must be done by a licensed electrician.
What does sonnen Eclipse green pulsing "Grid connection interrupted / emergency power" mean?
The connection to the public grid is interrupted (grid outage). If there is still no grid after about five minutes the sonnen Eclipse switches off. On systems with the emergency power option, the system is running in emergency (backup) mode. Check whether the rest of your house or street has power, and check your network operator's outage map This is a guide only; any electrical work must be done by a licensed electrician.
What does sonnen Eclipse orange pulsing "No internet connection / backup overload" mean?
No internet connection to the storage system. On systems with the emergency power option, it can also mean an overload has been detected in emergency operation. Check that your home Wi-Fi/internet is working and restart your router This is a guide only; any electrical work must be done by a licensed electrician.
What does sonnen No connection to portal "No connection to my.sonnen-batterie.com" mean?
No connection between the storage system and the sonnen server. Check that your home Wi-Fi/internet is working and restart your router This is a guide only; any electrical work must be done by a licensed electrician.
Need help with this fault?
Get a licensed electrician to call you back.
Total Solar can help: our licensed electricians install and service systems. Based in Ellenbrook, WA, with Victoria and Queensland also available.
Or call 1300 209 503
Sources
Meanings are summarised from these manufacturer documents. Check your own model's manual, as codes vary between models and firmware versions.
sonnen is a trademark of its owner. Total Solar is not affiliated with the manufacturer unless stated. All fault code guides